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Customer Retention: Overview and Strategies

Learn what customer retention is, why it’s important to a business, and get strategies to improve customer retention.

Gathering Customer Feedback with SMS to Improve Satisfaction

Collect customer feedback through SMS for quick, authentic responses. Learn how to craft effective messages, when to send them, and how to analyze results.

What Is Customer Experience Automation?

Gain a better understanding of how customer experience automation (CXA) can help businesses set customer expectations and improve overall customer satisfaction.

Safeguard Your Content: How Copyright Notices Identify Protected Work

A copyright notice protects your published work from infringement. Learn the benefits of using copyright notices, how to write them, and where to put them.

Churn Prevention Strategies to Maximize Client Retention

Say goodbye to attrition with effective churn prevention strategies. Improve customer retention and build stronger relationships with our expert tips.

Chatbot vs. Live Chat: Pros and Cons for Businesses

Navigate the debate between chatbots and live chat. Learn which option aligns best with your business goals.

Business Development: Building Blocks for Sustainable Growth

Ready to take your business to new heights? Discover all the essential business development techniques to transform your entrepreneurial vision into reality.

The Brand Persona: How To Make Your Business Click with Customers

A brand persona can help you differentiate your company from your competitors and build stronger connections with your customers. Learn how to build one.

15 of the Best Web Analytics Tools

Compare 15 web analytics tools to find the best one for you and learn why you need to invest in marketing analytics.

Understanding Your Company's Attrition Rate: The Cost of Employee Turnover

Learn about employee attrition rate, how to calculate it, and steps you can take to decrease turnover and boost your organization's efficiency.

Rethinking “Attached, Please Find” in Professional Emails

Are you looking to sound more professional in emails? Discover why letting go of “Attached, please find” can help and which alternative phrases to use instead.

AI Chatbots: Smarter Conversations, Better Customer Experience

Discover how AI chatbots improve customer experience, reduce costs, and boost efficiency. Learn how they work and how to build one in 8 simple steps.