Since you rely on API monitoring to offer a smooth experience for your end users, it's best practice to find the best API monitoring tools to collect and analyze the data. It's important to remember that not all API monitoring tools are alike. Each has strengths and weaknesses that may affect how your data is gathered and interpreted.
It's good to look for API monitoring tools that provide these functions:
- The ability to identify third-party APIs that are negatively impacting your app's performance.
- Provide support for both types of monitoring, including synthetic and RUM API monitoring.
- Real-time analysis of more than monitoring data samples, which offers a comprehensive analysis for your app's performance.
Understanding customer behavior and experience
To truly comprehend how customers use and experience an API, it's a good idea to automate the collection of audience data and the tracking of all user interactions. In this instance, you don't want to discover an aggregate or average number.
Instead, you're concerned with every customer experience and how they perceive your company as a result. This means that even the outliers are important because they impact the quality of the data analysis. Random sampling won't give you the data you're looking for to improve the function and experience of your apps.
The comprehensive, real-time metrics collected and analyzed with RUM give you an authentic look into what your customers are experiencing when they use your app. You can analyze each customer's experience to discover if there's room for improvement. This data is necessary to determine and resolve any application slowdowns and other failures right when they happen. This allows you to fix a problem before it affects more of your customers.
Perhaps, API calls from one geographic location are timing out interactions, but this issue is only happening in some areas. This can be due to a problem caused by your system. However, it may also be the fault of your API provider, not anything your application or system is doing. You must decide how to use your API services for customers in that location, or you can give all of your clients the same experience until the provider makes a change.
API monitoring solutions can be customized to achieve the best fit for your employees and clients.
Monitor your business APIs
Now that you know the importance of monitoring APIs, it’s essential to take a proactive approach and regularly track the performance of your applications. Doing so allows you to identify issues that may affect usability quickly and efficiently. As a result, you can minimize disruptions and increase uptime for all users, thus providing a positive experience with your brand.
You don't have to figure out how to monitor your APIs alone. Not only can you build integrations with Mailchimp’s developer tools, but you can also keep an eye on their performance.