Enterprise resource planning systems
ERP software is a powerful tool used to manage multiple aspects of your business, from human resources to procurement. This solution is vital for allocating resources wisely and ensuring your company runs efficiently.
Key features of an ERP
ERP systems are fully-integrated, meaning that the software gives teams access to information from different departments. Since information is aggregated in a centralized location, employees can reference a single source of truth. This makes it easier for your staff to remain on the same page.
With an ERP, you can handle your human resources processes, such as hiring, onboarding, and timekeeping. Like other ERP components, the HR module can save time, boost efficiency, and decrease errors.
Tracking and visibility
ERPs provide greater tracking and visibility, specifically for supply chain management. By understanding how your supply chain is moving, you can be ready for delays and other issues that may arise. Moreover, you’ll receive real-time tracking updates, so you’ll always know where your inventory is.
Making sure your company’s finances are in good standing is essential. An ERP system can help you keep an eye on your financial data, which can be extremely beneficial for businesses with multiple revenue streams and expenses.
Analysis and reporting
An ERP automatically analyzes and aggregates data to create customized reports for your organization. The data is collected from several sources, giving you an in-depth view of different departments.
Sales and marketing
ERP systems also have a sales and marketing component that lets you track your campaigns, orders, and most important metrics. Like a CRM, this module will also provide an overview of your audience to help you understand their needs and create successful marketing campaigns.
ERPs can automate different tasks, including invoicing, reporting, and payroll. As such, you can reduce time spent on tedious, repetitive duties and focus your efforts elsewhere. This feature can also minimize the risk and human errors caused by manual data entry.
ERP software benefits
Here are a few most important benefits of ERP systems:
Effective resource management
As the name suggests, an ERP enables you to effectively manage your organization’s resources, such as money, staff, and materials. This reduces the risk of allocating too many resources toward 1 project or setting aside too few resources. For example, you can stock up on your best-selling products instead of buying more inventory of products that don’t sell well based on the information gathered by the ERP.
ERP systems are specifically designed to grow with your organization, providing you with must-have tools that any business will need as it evolves. As a result, you can save money and avoid investing in new technologies.
By leveraging the power of automation, you can reduce the likelihood of human errors that can negatively impact your business.
Improve customer satisfaction
Like a CRM, an ERP can help improve customer satisfaction. With an integrated system, answer questions and respond to concerns quickly. Some ERPs will have a CRM component, so you don’t have to invest in 2 different systems.
Obtain real-time updates
With real-time updates, you can have the latest information at your fingertips. This ensures your team always has access to accurate and relevant data.
Facilitate collaboration and communication
Multiple departments can use an ERP system, which facilitates collaboration among team members since up-to-date information is consolidated in one place. Even if employees aren’t working directly with one another, this type of software provides transparency.
On-premise and cloud-based ERPs often have advanced security features that prevent data from falling into the wrong hands. Some security measures ERPs have included automatic backups, data encryption, and malware protection. Moreover, rather than storing information across various systems or holding on to paper documents, your data is assembled under one system, thus decreasing the risk of mishandling or losing information.
Streamline customer support
When it comes to the CRM vs. ERP debate, there’s no clear winner. CRMs and ERPs are primarily used for different reasons, even though there’s some overlap in their features. Both systems have distinct advantages that are beneficial for your business and are essential for every organization. Ultimately, the system you use depends on your overall goals.
If you’re looking for CRM software for your business, our web-based application is comprehensive, easy to use, and secure. With Mailchimp’s CRM, you can obtain a holistic view of your audience, organize contacts, and obtain extensive reports on a simple yet in-depth dashboard. Plus, you can use our advanced marketing tools to create targeted campaigns and enhance customer relationships.