Marketing CRM Software for Small Businesses
Build better relationships with your customers
Get to know your audience and find new ways to market to them when you use Mailchimp for customer relationship management (CRM).
CRM that scales as you do
Customer relationship management isn’t just for big businesses. Create stronger connections from day 1 with our Marketing CRM tools, and find everything you need to have relevant conversations with your people—whether you’re building a brand new audience or you have thousands of contacts already.
Connect all your contact data
Organize what you know
Understand patterns in your data
Turn audience insights into action
See how Mailchimp's all-in-one Marketing Platform helps you market smarter.
Understand customer data and act on it—all in one dashboard
Our audience dashboard shows you pre-built segments like top locations, recent sources of growth, common tags, and even customer lifetime value (CLV).
Get a holistic view of your audience
Whether you’re starting from scratch with CRM or bringing an existing audience into Mailchimp, connecting your favorite tools and keeping all your contact data in Mailchimp helps you stay organized and improve your marketing. Best of all, our audience dashboard will help you get to know your audience at a glance, visually showing you segments within your audience data that you can send targeted campaigns to with just a few clicks.
Organize your contacts however you need to
With all your contact data in one place, it’s easy to use Mailchimp’s segmentation tools to find exactly who you need to talk to. Segments, tags, and groups work in slightly different ways to help you create your own organizational structure and keep track of everything you learn about contacts as you grow.
Get insights about how to talk to your audience
Mailchimp makes it easy to gain insights about your audience—from a bird's eye view or at an individual level. Our growth, engagement, and revenue reports will help you discover patterns in audience behavior and see what’s working with your marketing. Contact profiles let you meet the people behind the numbers, so you can dive in and see what actions have led to a purchase, leave notes about individual preferences, and more.
Build a personalized experience for every customer
With all your contact data organized in Mailchimp, you can start using those insights to make sure your marketing speaks to individual customers across marketing channels. Use Mailchimp’s behavioral targeting and personalization tools to make campaigns feel like a 1-on-1 conversation in real time—sending the right message at the right moment, and always making the right personalized product recommendations.
Stay connected with Mailchimp’s mobile app
Never miss an opportunity to collect and organize new contacts wherever you meet them—at an event or in your store.
Track your audience activity or explore the contact profile for an individual view. Add tags, track engagement, or reach out to contacts directly via email, text, or call.
“As we continue to segment and test our campaigns, we are seeing our revenue and engagement increase with our customers.”
Daisy Downs, Co-Founder and Vice President of Marketing UrbanSitterSee how they market smarter with CRM tools
Start using audience data to improve your marketing
Mailchimp gives you the tools you need to build better customer relationships at scale.