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Data Tracking

Data tracking enables companies to make smart, data-driven decisions. Read this to learn more about how data tracking can help your business.

Customer Touch Points Explained: Best Practices

Customer touchpoints are the backbone of a successful customer journey. Learn more about what a customer touchpoint is and set your sales team up for success.

Customer Retention: Overview and Strategies

Learn what customer retention is, why it’s important to a business, and get strategies to improve customer retention.

Customer Retention Rate: Improvement Guide

Here's everything you need to know about customer retention rates and how these key metrics can help you build customer loyalty.

Customer Research: The Key to Meeting Customer Needs

Learn how to conduct market research that provides insights into your customers' behaviors, preferences, and pain points.

A Better Way to Onboard Customers: Tips for Business Owners

Learn how to create a successful customer onboarding process with these tips and best practices to build strong customer relationships from the first step.

Maximize Customer Retention with Onboarding Metrics

Learn how to improve retention with customer onboarding metrics and find out the most important KPIs for onboarding success.

How to Maximize ROI with Customer Intelligence

Unlock the full potential of your business with customer intelligence. Learn how to maximize ROI and drive growth with consumer insights.

Types of Customer Information and How To Use It

Customer information can help you better understand your customers and lead your business toward success. Learn how to use customer information for business growth.

The Ultimate Guide to Customer Happiness for Business Owners

Read this guide to customer happiness and discover why happy customers are crucial to the success of your business.

Successful Customer Experience Research Strategies

Customer experience research is vital for understanding clients and their needs. Use this guide to get started and optimize customer interactions.

What Is Customer Experience Automation?

Gain a better understanding of how customer experience automation (CXA) can help businesses set customer expectations and improve overall customer satisfaction.