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Customer Touch Points Explained: Best Practices

Customer touchpoints are the backbone of a successful customer journey. Learn more about what a customer touchpoint is and set your sales team up for success.

How to Balance Customer Support vs Customer Service

Striking the right balance between customer support vs customer service is key. Elevate your service game with our tips for success.

Create Winning Strategies with a Customer Success Playbook

Create effective strategies with a customer success playbook. Learn how to drive customer success and business growth.

Build a Customer Service Dashboard to Empower Your Team

Create a customer service dashboard that empowers your team with real-time insights, key metrics, and tools to enhance support efficiency.

Customer Retention: Overview and Strategies

Learn what customer retention is, why it’s important to a business, and get strategies to improve customer retention.

Customer Retention Rate: Improvement Guide

Here's everything you need to know about customer retention rates and how these key metrics can help you build customer loyalty.

Customer Research: The Key to Meeting Customer Needs

Learn how to conduct market research that provides insights into your customers' behaviors, preferences, and pain points.

Finding the Best CRM for Nonprofits

Learn about customer relationship management software, how it can help nonprofits manage their donors, and what to look for in a CRM program.

Optimize Customer Profiling: Best Practices for Utilizing Segments

Discover the key principles of customer profiling & learn how to optimize your segmentation strategy for improved marketing and sales efforts.

The Importance of Managing Customer Perception

Learn why managing customer perception is crucial for business success. Discover effective strategies for shaping how customers view your brand and improving their overall experience.

A Better Way to Onboard Customers: Tips for Business Owners

Learn how to create a successful customer onboarding process with these tips and best practices to build strong customer relationships from the first step.

Maximize Customer Retention with Onboarding Metrics

Learn how to improve retention with customer onboarding metrics and find out the most important KPIs for onboarding success.