Add or Remove Transactional Email

Transactional Email, formerly Mandrill, is a powerful delivery service by Mailchimp that allows you to send one-to-one e-commerce emails and automated transactional emails.

In this article, you'll learn how to add Transactional Email to your account, or remove Transactional Email if you decide you no longer need it.

Before you start

• Transactional Email is available as an add-on to Standard and higher monthly plans. Legacy, Free, Essentials, and Pay As You Go users will need to upgrade to use Transactional Email. To learn more, check out About Mailchimp Pricing Plans.

Add Transactional Email

You can add Transactional Email at any time. If you aren't currently on a Standard or higher monthly plan, we'll add the Standard plan to your purchase automatically. Learn more about Mailchimp pricing plans.

To add Transactional Email to your Mailchimp account, follow these steps.

1. Click the Automate menu, and choose Transactional.
2. Click Pick a Plan.
3. Select your Transactional Email package. Transactional emails come in blocks that you buy each month. Blocks expire at the end of each month, with no rollover to the next month.
   If you need more than three blocks per month, click the What if you need more than 3 blocks? drop-down to display the custom block selector. Then, click the I would like to purchase a custom amount radio button and enter the number of blocks you'd like to purchase. Note the discount pricing shown.
4. Set your preferences for when you run low on credits.
   
   • Select the threshold. In the example, this is 1,000 emails remaining.
   • Choose I want Mailchimp to send me an email if you want to be notified when your block falls under your selected threshold, or choose to automatically purchase an additional number of blocks.
5. In the sidebar, click Next.
6. On the Payment step, enter your contact, billing, and payment information. 
7. Review your Purchase Summary and click Pay Now to complete your purchase.

Note: Transactional Email is a paid add-on available only for the Standard Plan or higher. We automatically choose this plan level for you when you sign up for Transactional Email. To learn more about pricing, check out About Mailchimp Pricing Plans.

Purchase additional Transactional Email credit blocks

Transactional Email credits renew every month, at the start of your billing cycle. If you run out before your next billing cycle, you can purchase extra credit blocks to meet your needs at any time.

Additional blocks you purchase still expire at the end of your monthly billing cycle, so we recommend you only purchase blocks you plan to use.

To purchase additional Transactional Email credits, follow these steps.

1. Click your profile name and choose Account.
   
2. Click Billing in the Account navigation bar and choose Monthly plans or credits.
   
3. In the Transactional Email section, click Add More Emails For This Month.
4. In the Purchase top-off transactional emails box, input the number of additional blocks you'd like to purchase, and click Add.
   
5. Review your transaction in the sidebar at the top of the page, and click Complete Purchase.
   

After you complete your purchase, we'll display a receipt of your transaction for your records.

Auto-refill credit blocks

If you think you might regularly need more transactional email blocks, you can choose to automatically purchase additional top-off blocks when your credits fall below a threshold of your choice, so you always have enough credits in your account.

Additional blocks you purchase still expire at the end of your monthly billing cycle, so we recommend you only purchase blocks you plan to use.

To automatically purchase top-off credit blocks, follow these steps.

1. Click your profile name and choose Account.
   
2. Click Billing in the Account navigation bar and choose Monthly plans or credits.
   
3. In the Transactional section, click Edit Recurring Monthly Plan.
   
4. Click the first drop-down menu and choose the threshold for the minimum number of credits allowed in your account.
5. Choose Automatically purchase the following number of transactional email blocks and use the drop-down menu to choose how many blocks to buy. You can choose to automatically purchase up to 100 additional credit blocks.
6. Click Save.
   

You're all set! We'll automatically add your blocks to your Monthly Plan when you're running low.

Next steps

Now that you’ve added Transactional Email to your Mailchimp account, here are some resources to help you get started.

Transactional Email Getting Started Guide API Client Libraries Transactional Email FAQs

Remove Transactional Email

If you decide you no longer need to use Transactional Email, you can remove it from your billing plan at any time.

To remove Transactional Email from your plan, follow these steps.

1. Click your profile name, and choose Account.
   
2. Click Billing, and then click Monthly Plans or Credits.
   
3. Scroll to Transactional Email
4. Click Disable.
5. In the Disable Transactional Email pop-up modal, click Disable Transactional Email.