Add or Remove Transactional Email

Transactional Email, formerly Mandrill, is a powerful delivery service by Mailchimp that allows you to send one-to-one e-commerce emails and automated transactional emails.

In this article, you'll learn how to add Transactional Email to your account, or remove Transactional Email if you decide you no longer need it.

Before you start

• Transactional Email is available as an add-on to Standard and higher monthly plans. Legacy, Free, Essentials, and Pay As You Go users will need to upgrade to use Transactional Email. To learn more, check out About Mailchimp Pricing Plans.

Add Transactional Email

You can add Transactional Email at any time. If you aren't currently on a Standard or higher monthly plan, you'll first need to upgrade or switch to a monthly plan that includes access to Transactional Email. You'll be charged immediately when you upgrade, but we'll send your emails with the remaining trial credits before we use any purchased email blocks.

To add Transactional Email to your Mailchimp account, follow these steps.

1. Click your profile name, and choose Account.
   
2. Click Transactional.
   
3. Click Add Transactional.
4. Click Purchase Monthly Transactional Email Plan.
   
5. Type the number of transactional email blocks you want in the blocks field. Blocks expire at the end of each monthly billing cycle.
   
6. Set your preferences for when you run low on credits, and click Add.
   
7. In the sidebar, click Complete Purchase.
   

Purchase additional Transactional Email credit blocks

Transactional Email credits renew every month, at the start of your billing cycle. If you run out before your next billing cycle, you can purchase extra credit blocks to meet your needs at any time.

Additional blocks you purchase still expire at the end of your monthly billing cycle, so we recommend you only purchase blocks you plan to use.

To purchase additional Transactional Email credits, follow these steps.

1. Click your profile name and choose Account.
   
2. Click Billing in the Account navigation bar and choose Monthly plans or credits.
   
3. In the Transactional Email section, click Add More Emails For This Month.
4. In the Purchase top-off transactional emails box, input the number of additional blocks you'd like to purchase, and click Add.
   
5. Review your transaction in the sidebar at the top of the page, and click Complete Purchase.
   

After you complete your purchase, we'll display a receipt of your transaction for your records.

Auto-refill credit blocks

If you think you might regularly need more transactional email blocks, you can choose to automatically purchase additional top-off blocks when your credits fall below a threshold of your choice, so you always have enough credits in your account.

Additional blocks you purchase still expire at the end of your monthly billing cycle, so we recommend you only purchase blocks you plan to use.

To automatically purchase top-off credit blocks, follow these steps.

1. Click your profile name and choose Account.
   
2. Click Billing in the Account navigation bar and choose Monthly plans or credits.
   
3. In the Transactional section, click Edit Recurring Monthly Plan.
   
4. Click the first drop-down menu and choose the threshold for the minimum number of credits allowed in your account.
5. Choose Automatically purchase the following number of transactional email blocks and use the drop-down menu to choose how many blocks to buy. You can choose to automatically purchase up to 100 additional credit blocks.
6. Click Save.
   

You're all set! We'll automatically add your blocks to your Monthly Plan when you're running low.

Next steps

Now that you’ve added Transactional Email to your Mailchimp account, here are some resources to help you get started.

Transactional Email Getting Started Guide API Client Libraries Transactional Email FAQs

Remove Transactional Email

If you decide you no longer need to use Transactional Email, you can remove it from your billing plan at any time.

To remove Transactional Email from your plan, follow these steps.

1. Click your profile name, and choose Account.
   
2. Click Transactional.
   
3. Click Edit Plan.
   
4. Next to Transactional Email, click Disable.
   
5. In the Disable Mandrill pop-up modal, click Disable Mandrill.