Mailchimp's signup forms, audiences, and campaigns can help you manage CASL requirements.
This article is provided as a resource, but does not constitute legal advice. If you have more questions, we encourage you to contact an attorney in your area who is familiar with this issue.
Required message content
CASL requires that you include a few pieces of information in each campaign you send.
your name and/or company name
physical mailing address
an unsubscribe mechanism, like Mailchimp's Unsubscribe merge tag
Luckily, Mailchimp's Campaign Builder includes a drag-and-drop Footer content block, which pulls that required content into the campaign with merge tags. To make sure your merge tags display the right information, visit the Required email footer content page.
You may also choose to edit your Update profile email and Update profile email "thank you" page to reflect CASL's changes.
Create an Update Profile campaign
After you've created the consent group and updated your forms, it's time to create an email campaign whose primary focus is a link to the Update profile form.
Build a campaign as you normally would, and use the merge tag *|UPDATE_PROFILE|* as the link for text, an image, or a button somewhere in your campaign. We'll replace the merge tags with a URL of the subscriber's update profile page anywhere the merge tag appears. To add the merge tag, edit a content block and type the merge tag into the Web Address (URL) field for the text, image, or button you want to link.
Preview and test your email campaign as you normally would, and send it to your entire audience. (We'll automatically filter out anyone who isn't a subscribed contact.)
To get the greatest response from your subscribers, you may need to send your Update Profile campaign a couple of times. You could even use an A/B Testing Campaign to test the most effective day or hour, to make the most of each send.
Each time you send the Update Profile campaign, be sure to segment your audience. Remove anyone in the new consent group as well as new subscribers who signed up after the date you updated your signup form, so you don't ask them to consent twice.
To send through Mailchimp, all audiences must be clean and current, so we suggest only sending to contacts who have opted-in in the past 12 months. Sending to older contacts often generates many bounces, unsubscribes, or abuse complaints, which can result in account suspension. You can use a third-party service if you need to clean your audience before using Mailchimp.
Segmenting in the Future
To comply with CASL, you can only send to subscribers who have given express consent. To do this, bulk unsubscribe all subscribers who aren't in the consent group and who signed up before you updated your signup form. To remain in compliance and keep a healthy audience moving forward, you should remove out-of-date subscribers no later than one year after you start the signup or cleaning process.
Export proof of consent
To get proof of consent data, just export your audience. If you only want to see who's in the consent group, view or export segments of your audience. You may want to keep a copy of your signup form also, in case you need to prove that the form included all of CASL's required information.
When you export your audience, you'll get a CSV file with a lot of columns and a ton of information. Look for these columns:
OPTIN-TIME: If double opt-in is turned on, this column will display the date and time the contact clicked the link in the opt-in confirmation email.
OPTIN_IP: If double opt-in is turned on, this column will display the IP address when they accessed your hosted signup form.
CONFIRM_TIME: When the person originally clicked to subscribe to your marketing.
CONFIRM_IP: The IP address from which they confirmed their subscription.
Mailchimp tracks this information through your signup form, so we can't determine it for subscribers you import. To be safe, you should also have proof of consent for imported subscribers in a separate document or in hidden text fields in your Mailchimp audience.
Have another question? Paid users can log in for email or chat support.