Use Surveys on Mobile

Mailchimp surveys help you collect valuable feedback from your contacts and others who may be interested in your brand. While on the go, use Mailchimp’s mobile app to manage surveys you've created. Preview survey responses, analyze results, or share your survey in email campaigns so people can engage immediately. If your survey asks for an email address, use it to apply tags and grow your audience.

In this article, you’ll learn how to use surveys on your mobile app.

Before you start

Here are some things to know before you begin this process.

• Surveys can be managed on iOS or Android devices.
• You’ll need to create your survey on Mailchimp’s desktop app. To learn more, check out Create a Survey.
• Respondents who provide their email address are added to your audience as subscribed or non-subscribed contacts.

How it works

You’ll create and design your survey on the desktop app. When you’re ready, you can publish and share your survey from your mobile phone. Share in an email or share the survey URL anyway you prefer. When you tap the share email button from the success moment page, or from the reports page, a simple email template with existing headline, copy, and a button that links to your survey is created. To see how it looks, preview your survey before sending.

A respondent’s email address is tracked if they are already in your audience, or if you ask for their email address. You can also copy the link to share outside of Mailchimp to help grow your audience.

Use the mobile app to manage all of your surveys. Preview your survey, view campaign survey details, and analyze survey responses while on the go.

If at any time you need to take your survey offline without deleting responses, unpublish it right from your mobile phone. Updating or deleting your survey requires you to use the desktop app. To learn more, check out Create a Survey.

Create a survey

Create a survey using Mailchimp’s desktop app. Once your survey is created, manage your survey details using Mailchimp’s mobile app.

Preview and publish your survey

To preview and publish your survey, follow these steps.

1. Select your survey from the Campaigns page, then tap Preview to view your survey.
   
2. When you’re ready to publish your survey, tap Confirm and Publish.
3. On the Prepare for launch screen, tap Touch & Hold To Publish for a few seconds.

That’s it! Your survey is now live.

Share your survey

Now that your survey is live, share it in an email or copy the survey URL and share any way you prefer.

Share a URL

This option creates a link to send to your contacts. Share your published survey via the survey campaign details or survey report within the mobile app.

1. Scroll to the bottom of the screen and tap the survey URL.
   

Here are the different share options you'll see.

• Open in Safari
  Opens the survey within Safari. Share it as a website with contacts.
• Copy Link
  Copy the survey URL link and share with contacts.
• QR Code
  Get a QR code and share with contacts.
• Share
  Share the survey however you prefer, including text or personal email.

A respondent’s email address is tracked if they are already in your audience, or if you ask for their email. Recommended for employee feedback, website feedback, order forms, chatbots, or new contacts.

Share in an email

This option creates a draft email campaign that includes a link to the published survey embedded in the email’s content.

1. Select your survey from the Reports page, then tap Share survey in an email.
   
   A draft campaign opens that includes a button to the survey embedded within the email. Updates can be made using the desktop app.
2. When you’re ready, tap Confirm and Send to send your email.
   

View survey results

When contacts submit your survey, we'll store captured responses in the survey report.

To view your survey results, follow these steps.

1. Tap Analytics.
   
2. Tap the survey report you want to view.
3. Tap within the SURVEY RESULTS field to view survey questions and responses. Expand All is the default view. Tap Collapse All to display only the survey questions.
   
4. Tap on a response to see who answered, or tap a respondent to see their survey responses.
   
5. Tap on a range question bar in the graph to see the percentage of responses for that response, and to see who responded with that answer.
6. Tap a known or new contact’s name to view their profile, add tags, or add notes.
   
   Paid users can send an inbox message to respond to contacts about their survey responses. To learn more, check out View and Manage Inbox Messages on Mobile.

View survey responses

To view survey responses, follow these steps.

1. Tap Analytics.
   
2. Tap the survey report you want to view.
3. Tap Responses to view a detailed breakdown of responses.
4. Tap the filter icon in the top right corner to select how you want to view responses.

Here are the different options you’ll see.

• All Responses
  Shows all contacts in your audience.
• New Contacts
  Shows new contacts signed up after taking the survey.
• New and Known Contacts
  Shows new and existing contacts in your audience.
  
  Your survey report can also be viewed from the Campaigns tab. Swipe left on your published survey campaign to view the report.

Unpublish a survey

If you need to take a survey offline without deleting any responses, unpublish your survey at any time.

To unpublish a survey, follow these steps.

1. Select the survey that you want to unpublish.
2. Scroll to the bottom of the screen and tap Unpublish.
3. In the Are you sure? modal, tap Touch and hold to confirm for a few seconds.
   

Unpublished surveys display a message that lets people know the survey is closed.