Remove Subscribers from Groups

If you need to remove contacts from a group, use bulk actions or remove the contact individually.

Using bulk actions

To remove several contacts from a group, you can segment your audience based on criteria those contacts have in common. This method can only be used to remove multiple contacts from a single group. To remove contacts from multiple groups, repeat this process as necessary.

1. Click Audience, then click All contacts.
2. If you have more than one audience, click the Audience drop-down and choose the one you want to work with.
3. Choose a saved segment, or click New Segment to make a new one.
4. Click Preview Segment to open a list of subscribed contacts in your segment.
5. Click the arrow above the checkboxes and choose Select Visible to select the contacts who appear on the table.
   
6. Click the Actions drop-down menu, and choose Remove from group.
   
7. More drop-down menus will appear. First choose the Group Category, and then the Group Name from which you want to remove subscribers.
8. In the Are you sure? pop-up modal, click Confirm.
   

To select contacts on multiple pages, repeat steps 6–9 for each page.

The selected contacts are still in your audience, but no longer in the group.

Remove an individual contact

To remove one contact from groups, edit the preferences in their contact profile.

1. Click Audience, then click All contacts.
2. If you have more than 1 audience, click the Audience drop-down and choose the one you want to work with.
3. Click the contact you want to remove from a group to open their profile.
4. Scroll to the Groups section, then click Edit Groups.
   
5. Remove the contact from any groups they should no longer be a part of, then click Save.