FOR PROFESSIONAL SERVICES
Convert relationships into repeat revenue
Use client behavior to personalize communication that builds trust, stays relevant, and supports long-term relationships.

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9x revenue
Mailchimp customers saw up to 9x more revenue with marketing automation flows.*
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97% higher CTR
Mailchimp users saw up to 97% higher click rates when using both email and SMS.*
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22x ROI
SMS e-commerce users saw up to 22x ROI after their first SMS campaign.*
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>99%
Average email delivery rate.*
“Mailchimp has been really vital for us to optimize our email marketing strategy and segment these audiences so that we can talk to them based on who they are.”
Mailchimp empowers all professional services businesses
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Consulting firms
✓ Automates client follow-ups and insights
✓ Segments audiences by industry and intent
✓ Tracks engagement across long sales cycles -
Service businesses
✓ Sends consistent, on-brand client updates
✓ Automates reminders and re-engagement
✓ Improves retention with performance data -
Other project-based professionals
✓ Keeps clients informed across project stages
✓ Captures feedback to improve future work
✓ Tracks client communication/engagement over time

CASES STUDY — MARKETING AGENCY
How ICND increased revenue with Mailchimp
ICND's client Surfside Realty moved from generic outreach to personalized client communications, driving 20% higher click rates and a 66x ROI.

CASE STUDY — PROFESSIONAL SERVICES
One Stop Taxes builds businesses with help from Mailchimp
One Stop Taxes went from doing communications by hand to empowering franchise owners to drive customer engagement with personalized marketing.
Trusted by professional services businesses worldwide
See how professional service businesses drive growth with Mailchimp.
Tools built to strengthen client relationships
Use engagement data, feedback, and automation to stay relevant, responsive, and consistent across every stage of the client relationship.
Consistently on-brand
Create polished, on-brand emails quickly, so every message reflects your expertise without needing design skills or extra time.


Target with confidence
Discover new audience segments and message ideas driven by real engagement behavior, so your outreach stays timely, relevant and more likely to spark a response.
Get feedback that matters
Collect client feedback automatically after key moments, so you can understand what’s working, address issues early, and improve every interaction.


24/7 relationship-building
Staying top-of-mind with customers doesn’t have to be the only thing on your mind. Set communication in motion once and let it run automatically in the background.
Connect your QuickBooks and Mailchimp accounts
Sync customer and purchase data in order to stay connected with your audience and grow your business.

Works with the tools your professional services business relies on
Connect Mailchimp to your CRM, accounting tools, scheduling platforms, and more to bring client data together in one place.
Try our Standard plan for free!
Find out why customers see up to 24x ROI* using the Standard plan with a 14-day trial†. Cancel or downgrade to our Essentials or basic Free plans at any time.
Find out why customers see up to 24x ROI* using the Standard plan with a 14-day trial†. Cancel or downgrade to our Essentials or basic Free plans at any time.
Get 15% off our Standard plan
Businesses with 10,000+ contacts can save 15% on their first 12 months.† Keep your discount if you change to Premium or Essentials. Cancel or downgrade to our basic Free plan at any time.
Businesses with 10,000+ contacts can save 15% on their first 12 months.† Keep your discount if you change to Premium or Essentials. Cancel or downgrade to our basic Free plan at any time.
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Generative AI features
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Actionable insights into audience growth and conversion funnels
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Enhanced automations
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Custom-coded email templates
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Customizable Popup forms
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Personalized onboarding
Standard
Send up to 6,000 emails each month.
Free for 14 days
Then, starts at 0 per month†
per month for 12 months
Then, starts at per month†
†See Free Trial Terms. Overages apply if contact or email send limit is exceeded. Learn More
There’s even more to learn
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The basics of service marketing to grow your business
Follow these service marketing tips to connect with your customers and build your business.
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Learn how to sell your services online
Have a business that provides services? This guide has everything you need to get started.
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Track customer engagement metrics and boost retention
Monitor and improve customer engagement metrics for better customer retention.
FAQs
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Service marketing prioritizes relationships over product features Because services aren’t tangible, effective marketing focuses on building credibility through expertise, testimonials, and proof points that help customers feel confident choosing you.
Digital tools help communicate value and maintain relationships Mobile-friendly websites, email marketing, automation, and customer testimonials help service businesses communicate consistently, demonstrate expertise, and maintain ongoing client relationships in a competitive market.
Local visibility drives discovery and trust Search optimization and local SEO help customers find service businesses through “near me” searches, making Google Business Profile management and online reviews essential.
Customer experience fuels sustainable growth When quality service is paired with thoughtful customer care, satisfied clients are more likely to return and refer others—creating a reliable foundation for long-term service business growth.
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Marketing automation tools can help you maintain consistent communication with prospects and clients without overwhelming your schedule.
Set up automated sequences for new leads, appointment reminders, follow-up messages after service completion, and re-engagement campaigns for inactive clients. These systems ensure no potential client falls through the cracks while freeing up your time to deliver better service.
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Creating targeted content is all about understanding your audience, addressing their pain points, and delivering valuable messaging through the right formats and platforms.
By segmenting your targeted audience, setting clear goals, and continuously optimizing based on performance, you can produce engaging content that drives engagement and more conversions. A well-executed target content strategy ensures that every piece of content serves a purpose—whether it’s building brand awareness, nurturing leads, or boosting sales.
To maximize your results, leveraging the right tools is essential. Platforms like Mailchimp offer advanced audience segmentation, automation, and analytics to help refine your approach and ensure your content reaches the right people at the right time.
With data-driven insights and AI-powered recommendations, Mailchimp makes it easier to fine-tune your messaging, optimize your content marketing funnel, and find ways to grow your audience effectively. By combining strategic planning with the right tools, you can turn targeted content into a powerful driver of business success.
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Our integration syncs real-time data from QuickBooks into Mailchimp giving you accurate, organized and info-rich insights. Send targeted multi-channel campaigns by using automations crafted based on everything you know about your clients.
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Yes. There is no cost to integrate Mailchimp with QuickBooks, and integration can be used on a free Mailchimp plan. However, a paid subscription is required for QuickBooks. Additionally, if you want to use advanced segmentation or automation features within Mailchimp, an upgrade to a higher-tier Mailchimp plan may be required.
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Yes, you can control which data is imported into Mailchimp to ensure you are only syncing the information that is relevant for your marketing campaigns.
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No, changes to your Mailchimp or QuickBooks plan will not impact the other. You can upgrade, downgrade, or cancel one service without affecting the other.
Build client relationships with smart marketing.
Mailchimp helps professional services firms grow through personalized, automated client engagement.
*Disclaimers
- 9x more revenue: Based on total revenue generated from bulk emails by users’ of Marketing Automation Flows from January 2023 - January 2025. Customer Journey Builder (CJB) was rebranded to Marketing Automation Flows (MAF) effective as of June 2025. Any references to “Automation Flows” refers to the same features previously available under CJB. Features and functionality vary by plan type. For details, view Mailchimp’s various plans and pricing.
- 97% Higher Click Rate: Based on US users who sent both email and SMS campaigns compared to users who sent only email campaigns from 8/1/23 to 1/05/25.
- 294% / 2.9X more engagement: Based on all click rates of paid plan users’ Mailchimp campaigns from January 2023 - January 2025. Customer Journey Builder (CJB) was rebranded to Marketing Automation Flows (MAF) effective as of June 2025. Any references to “Automation Flows” refers to the same features previously available under CJB. Features and functionality vary by plan type. For details, view Mailchimp’s various plans and pricing.
- >99% Email Delivery Rate: Data reflects email delivery rate from January 1, 2024, to December 31, 2024 and is the aggregate of all Mailchimp users across all plans.







