View Unsubscribed Contacts
Learn where to view unsubscribed contacts for your Mailchimp audience, and how to use this info to improve your marketing strategy.
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Cleaned contacts have email addresses that have hard bounced or repeatedly soft bounced, and are considered invalid.
In this article, you’ll learn about cleaned contacts and how to view, export, or archive them.
Here’s some things to know.
If you send an email to an invalid email address, it'll likely hard bounce. A hard bounce indicates a permanent reason an email can't be delivered. Hard bounces may be the result of a typo in an email address, server problems, or an outdated address. In most cases, Mailchimp will automatically remove addresses from your audience that hard bounce.
Cleaned addresses can't receive future emails you send to your audience. You can view cleaned addresses anytime or archive and export them, but you can’t edit them.
Note
There are occasionally cases in which valid email addresses will hard bounce.
To view and export your cleaned contacts, follow these steps.
You may wish to archive your cleaned contacts. Archived contacts won’t receive your marketing, but you’ll keep their historical data. You can unarchive them at any time.
To view and archive your cleaned contacts, follow these steps.
If you try to send to a mistyped address, such as freddie@mailchii&mp.com, the email will probably hard bounce and be cleaned. Because cleaned contact information can't be edited, you'll need to add the new, corrected address to your audience. Mailchimp doesn’t charge for cleaned addresses, so you won’t be penalized for adding an extra contact.
To add a corrected address to your audience, follow these steps.
That’s it! The corrected email address is now subscribed to your marketing.
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Learn where to view unsubscribed contacts for your Mailchimp audience, and how to use this info to improve your marketing strategy.
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