Troubleshoot Mailchimp for WooCommerce

Mailchimp for WooCommerce is a WordPress plugin that adds your WooCommerce customers and their order information to your Mailchimp audience. If you're having trouble with the integration, or a task that requires the integration, there are a few things that could be happening.

In this article, you'll find some tips to help you troubleshoot Mailchimp for WooCommerce.

My store won't sync with Mailchimp.

If you have tried to delete and re-install the plugin and there are still issues, there are a few other possible causes.

• Your setup doesn't meet the minimum requirements.
  The WooCommerce plugin for WordPress has a minimum PHP requirement. We also recommend updating to the latest versions of WooCommerce and Mailchimp for WooCommerce.

• You have conflicts with your WordPress theme or other plugins.
  Try switching your theme, or deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, then try again. To learn more, check out WooCommerce: Fixing Theme and Plugin Conflicts.

My e-commerce automation isn't sending.

• Your store hasn't finished syncing.

To see if your store has completed its sync, check its status on your Integrations page.

I'm sending duplicate transactional emails.

By default, WooCommerce sends certain types of notification emails. If you send Mailchimp's Order Notifications, we suggest disabling the corresponding order notifications in WooCommerce to prevent your customers from receiving duplicate emails. To learn more, read about configuring WooCommerce settings documentation on email settings.

I see duplicate store connections.

Did you recently delete and re-install Mailchimp for WooCommerce to resolve an issue with your connection? If you see a duplicate connection after re-installing, you didn’t deactivate the plugin prior to deleting it. Repeat the process to disconnect and re-install Mailchimp for WooCommerce—don’t skip any steps.

I need to talk to support.

If you've tried our troubleshooting tips, but still have trouble with your sync, contact Mailchimp Support. Users on the Free plan have access to Mailchimp’s Assistant chatbot. If you have a paid plan, you can contact Technical Support via chat or email.

It's helpful to include your WooCommerce System Status Report, along with screenshots of your Mailchimp for WooCommerce plugin settings tab when reaching out to Support.