Your customers are the lifeblood of your business; without them, you wouldn't be successful. Unfortunately, far too many businesses fail early on because they don't offer good customer service. While you might have great products or services, your customers want good service when they have questions and concerns.
Unfortunately, business owners are pressed for time, and startups might not have enough resources to hire more employees, especially when they've recently launched their business. Still, that doesn't mean customer service should ever sit on the back burner.
Whether your business has been operating for decades or you're just starting and want to improve your customer service, you might consider chatbots.
But what are chatbots, and how do they work? Chatbots are customer service tools that use artificial intelligence (AI) to help you support your customer service efforts with minimal staff.