Search Mailchimp

Import a Custom HTML Template

With Mailchimp, you can import, reuse, and share your custom HTML templates. Learn how to import ZIP or HTML files.

Image Recommendations for Content Blocks

Learn about image size, format, color profile, and screen displays for best image view-ability.

Identify Inactive Subscribers

Removing inactive subscribers can lower your subscriber count and costs. Learn how to segment inactive subscribers so you can re-engage or remove them.

About Compromised Mailchimp Accounts

What to do if you suspect your account has been compromised.

Troubleshoot the Signup Activation Email

Troubleshoot common reasons why you haven't received the account activation email.

I Received Spam from Mailchimp

How to report a Mailchimp user who is violating our Terms of Use by sending spam.

I know this email address is valid, but it hard bounced

Valid email addresses can hard bounce for many reasons. Reading bounce headers (SMTP replies) can provide insight on what caused an address to hard bounce.

I Can't Log In

Get tips for solving login problems and other common account access issues.

Use Groups to Find Subscriber Preferences

Learn how to create and use groups that are tailored to subscriber preferences and interests.

How Throttling Improves Deliverability

Mailchimp aims to deliver your campaigns as quickly as possible. However, postponing deliver can help us stop spam and ensure your email reaches inboxes.

How the Form Builder Works

Learn how to customize forms, welcome emails, and other response emails with our Form Builder.

How Mailchimp Prevents and Handles Abuse

Learn the steps we take to prevent abuse of our system, and how we handle abuse when it happens.