All About Audience Stats

Each time you send an email campaign, Mailchimp stores its performance statistics. The stats overview page for your audience contains a general summary of audience health, activity, and performance, so you can view email engagement over time.

In this article, you'll learn about the stats overview page for your audience.

Access audience statistics

To access the stats overview page for your audience, follow these steps.

1. Click Audience.
   
2. Click All contacts.
   
3. If you have more than one audience, click the Audience drop-down and choose the one you want to work with.
4. Click Overview.

Overview

The stats overview page displays the following information.

• Contacts by type
• Audience performance
• Audience growth
• Since last campaign
• Campaign performance
• Top email clients
• Top locations

Contacts by type

At the top of the page is a breakdown of the different types of contacts in your audience.

Subscribed Contacts opted in to receive your email campaigns.

Non-subscribed Contacts interacted with your online store, but haven't opted in to receive your email marketing campaigns.

Unsubscribed Contacts previously opted in to receive your email marketing campaigns, but aren't currently.

Cleaned Contacts are bounced addresses that are considered non-deliverable.

Audience performance

The audience performance section offers an overview of the audience's subscriber activity.

Average Open Rate shows an average of all the open rates from every email campaign you have sent to the audience.

Average Click Rate shows an average of the click rates from every email campaign you have sent to the audience.

Average Subscribe Rate displays the number of people who have subscribed to your emails each month on average.

Average Unsubscribe Rate displays the number of people who have unsubscribed each month on average.

Audience growth

This chart shows you trends in subscriber growth. Above the chart, choose a timeframe from the drop-down menu to compare your audience growth over a period of 7 days, 30 days, or 1 year.

Audience Change shows the increase or decrease of your audience's total subscriber count, compared to the previous time frame.

Existing subscribers shows subscribers who were already saved in your audience.

Since last campaign

This section shows the number of subscribed, unsubscribed, and cleaned addresses since your last campaign. Click the linked number for any of these stats to see which email addresses fall into each category.

Campaign performance

The campaign performance graph shows the open and click percentages for the last 30 campaigns that have been sent. We only include campaigns with 20 or more subscribers to prevent test campaigns from skewing performance results. Click any graph point to open a detailed report for that specific campaign.

Top email clients

As your subscribers open and click campaigns, we'll track which email client they use. Since we can only collect this information for subscribers who interact with your campaigns, the chart shows data for your most active subscribers and ranks the clients by popularity.

It's helpful to know which email programs your subscribers use, because it can help you tailor content and layout. For example, if the majority of your subscribers use Outlook or mobile devices, you'll want to spend extra time tweaking your campaign design and to display nicely in those inboxes.

Top locations

Top locations shows you where your subscribers open your campaigns. Click any country name to create a segment based on the locations detected for your subscribers.

Locations are determined by geolocation tracking. Mailchimp tracks data from wireless router access points and other service providers to estimate where an IP address is located. Subscribers who do not use static IP addresses can be harder to pinpoint, but we'll attempt to tie multiple locations to a single point, and will provide this location in your statistics. More information about geolocation tracking is available in this thorough 2004 article from Linux Journal.