A non-subscribed contact is someone who has interacted with your brand but hasn’t opted in to receive email marketing campaigns. These contacts can be reached through other marketing channels, and provide valuable data about your audience.
In this article, you’ll learn about non-subscribed contacts and how to use them.
About non-subscribed contacts
Your Mailchimp audience has several different types of contacts. A contact is added as non-subscribed if they provide their email address to you but don’t opt in to receive email marketing. For example, someone may provide their email address when they complete an online order or contact you with a question. If they aren’t presented with the option to subscribe to your email marketing, or if they choose not to subscribe, their email address is stored in your audience as non-subscribed.
Here are some common ways non-subscribed contacts are added to your Mailchimp audience.
Non-subscribed contacts can receive transactional emails and marketing content through channels such as postcards and online ads. These contacts provide valuable data about who's interacting with your brand, and are important to growing and defining your target audience.
When you build your audience for Facebook and Instagram ads, include non-subscribed contacts to increase your reach and help your ads perform better. Send postcards to non-subscribed contacts if you have their mailing address.
Non-subscribed contacts and automation-based transactional emails are specific to your Mailchimp Marketing plan. If you’re looking for a more robust transactional email service, check out Mailchimp’s Transactional Email add-on.
View non-subscribed contacts
To view non-subscribed contacts, you'll create a segment of them in your audience.
Click Audience, then click All contacts.
If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
Click New Segment.
Set the drop-down menus to Email marketing status | is | Non-Subscribed.
Click Preview Segment.
When you preview the segment, you'll see only the non-subscribed contacts in your audience. To further refine your segment, click Edit segment. To save your segment of non-subscribed contacts, click Save Segment. To save a copy of your segment, export it to a CSV.
Billing and non-subscribed contacts
Non-subscribed contacts are included in your contact total and count towards your monthly plan limit. This is because they provide valuable audience data and can be reached through various marketing channels. To learn more, check out About Mailchimp Pricing Plans.
If you only use your Mailchimp account for bulk email sending, you may find more value in archiving your segment of non-subscribed contacts. With a lower contact total, you might be able to downgrade to a lower pricing tier.
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