Intuit Acquisition of Mailchimp FAQs

The Intuit and Mailchimp acquisition is official. Together, Intuit and Mailchimp provide an end-to-end platform for small and mid-market business growth that will allow small business owners to get their business online, manage customer relationships, market and grow their business.

In this article, we’ll answer questions about Intuit’s acquisition of Mailchimp and how these changes impact you.

General Questions

Did Mailchimp get acquired by Intuit?

Yes! Mailchimp is officially part of Intuit. You can read more about the acquisition at Intuit Completes Mailchimp Acquisition.

Why did Mailchimp get acquired by Intuit?

Our CEO and Co-founder, Ben Chestnut, shared more about why Mailchimp is joining forces with Intuit in his email to our customers. You can read it at Big News from Mailchimp.

What does Intuit do?

Intuit is a global technology platform that helps its customers and communities overcome their most important financial challenges. They’re a mission-driven global technology platform and the maker of TurboTax, QuickBooks, and Mint. Intuit also recently acquired Credit Karma. Like Mailchimp, understanding small businesses is in their DNA.

Is the Mailchimp platform going away?

Mailchimp isn’t going anywhere! You won’t see any interruption to your service, and we’ll be sure to let you know well ahead of time if anything changes. We’re excited about what we’ll be able to offer our customers by joining forces with Intuit.

Will this impact my account?

Nothing is changing for our customers at this time. You’ll have the same monthly plan, features, and access to our customer support team as usual. We’ll be accelerating our future plans, and we are excited about future offerings we can provide our customers with Intuit.

Pricing and Integration

Will this mean a price increase?

Prices are not changing for our customers at this time, including the cost of your monthly plan. We’ll be sure to provide ample notice if we make any changes to pricing packages or features.

Will I get a discount if I sign up for Intuit products, too?

We’ll share this idea with the right people and let you know.

Do you plan to make major changes to Mailchimp’s freemium model?

No, we don’t intend to make any changes at this time.

Will I be able to integrate Mailchimp and QuickBooks?

Yes! We have a beta integration available now in our directory. To learn more, check out QuickBooks Online.

Mailchimp has cutting-edge digital marketing technology, and QuickBooks offers leading finance and business management services. Together, Mailchimp and QuickBooks will become a powerful engine for small and mid-sized businesses to acquire, engage and retain their customers; run their businesses; optimize cash flow; and remain compliant.

If you need guidance on specific Mailchimp products that can help you do more for your business, check out our Guides and Tutorials.

Can I merge my Mailchimp and Intuit accounts?

There are no changes to how you sign up for or login to Mailchimp. You can continue using your existing login information for Mailchimp to sign into your Mailchimp account.

When you add the QuickBooks integration, you can sync your customer information and purchase data between your two accounts.

If you don’t currently have a Mailchimp account, you can sign up for free. Mailchimp customers can create an Intuit Account at any time.

Over the coming months, we will be working together to bring you easy and convenient login experiences.

Will the integration of Mailchimp and QuickBooks offerings be immediate?

QuickBooks Online customers can connect with Mailchimp through a direct app integration. With Mailchimp a part of Intuit now, we look forward to working together to help small and mid-market businesses acquire and engage both new and existing customers.

Right now, we're building more opportunities to seamlessly integrate and sync Mailchimp and QuickBooks data while developing a shared vision. We're working to create an innovative, end-to-end customer growth platform for small and mid-market businesses. Over the coming months, we’ll continue to build additional experiences to help our members take advantage of the Intuit platform.

Will you bundle your offerings, or can I continue using the services separately?

You can continue to use both Mailchimp and QuickBooks separately. We believe that the combined value of both Mailchimp and QuickBooks together will quickly become evident to our customers, but QuickBooks customers will be able to work with other CRM providers if they so choose, just as they can today.

I’m a Mailchimp customer and would like to purchase QuickBooks; can you help me do this?

While we are excited about becoming one company, we still require customers to go to the official QuickBooks site to sign up for the product. Mailchimp and Intuit look forward to working together to help small and mid-market businesses acquire and engage both new and existing customers.

If I have questions about the QuickBooks suite of products, who should I contact?

For any questions about QuickBooks products, you can get help at QuickBooks Learn and Support.

Privacy

What is Intuit’s approach to privacy?

Intuit believes that all persons have a right to privacy. When you work with Intuit, you get access to a platform of benefits powered by our innovative use of data that protects your privacy while powering your prosperity with Intuit. We work to create innovative ways to put your data to use while protecting your privacy.

What is the Intuit platform?

Here’s what we mean by “platform” – when you choose to share data with us, we use that data together, not just within the individual offering(s) you’re using. This means your bookkeeping details from QuickBooks, budgets from Mint, recommendations from Credit Karma, and (in the future) campaign details from Mailchimp all live together.

This goes for everything except your tax preparation data – that stays in TurboTax and never goes anywhere except to the IRS without you telling us it’s okay first. Keeping your data in one place enables us to save you time by putting the information to use - but only the information you choose to share with us. For example, if you ask us to, we can fill out a loan or credit card application for you based on what we already know about you.

Your centralized data provides a holistic understanding of your financial situation that enables us to help you find more money, save time, and have more confidence navigating your finances. We’re constantly striving to create personalized experiences that power your prosperity.

Does Intuit share data with third parties?

Apart from service providers acting on our behalf (who are contractually prohibited from using your data except to provide services to us), we will only share your data with third parties when you ask us to. There are certain instances when we are required to share your data with others in order to provide you with services or because we are required. For specifics on when we may be required to share your data, please see our Global Privacy Statement.

How does Intuit respond to government requests for information?

Neither Intuit or Mailchimp voluntarily provides government agencies or authorities (including law enforcement) with access to or information about user accounts. However, on occasion, we may receive compulsory requests from government authorities for access to or disclosure of information from user accounts. In order to demonstrate our commitment to privacy and our efforts to be as transparent as possible, Mailchimp publishes their annual Transparency Report to document the number and type of legal requests we receive. Mailchimp uses certain guidelines when responding to requests for information, whether from a government or non-government entity, and you may find more information in the report.

In accordance with Article 6 of the GDPR, we may need to respond to a request to comply with our legal obligations or because we have a compelling legitimate interest to respond. In our capacity as a data processor (with respect to accounts that reasonably appear to belong to customers in the EU), we strive to provide prior notice of any compulsory requests to access data from such accounts, unless we are prohibited by law from doing so or we have a reasonable belief that urgent access is necessary to prevent an imminent risk of serious harm to any individual, public safety, or our property, sites,or services.

In addition, the Mailchimp Data Processing Addendum sets the circumstances where we act as a data processor on behalf of our customer and may be required to disclose information to third parties in response to government data access requests. Please see Annex D of the Data Processing Addendum for further information.

How can I request access to my data or have my data deleted?

US Customers:

To make a request for access or deletion of your personal information, visit your account settings or the Intuit Privacy Center. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

Australia Customers:

To make a request for access or deletion of your personal information, visit the QuickBooks Australia website to learn how to contact the support team. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

Brazil Customers:

To make a request to delete your personal information, please visit the QuickBooks Brazil website to learn about the various ways to contact your support team. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

Canada Customers:

To make a request to delete your personal information contact the Intuit Canada Privacy Officer by writing to dpo@intuit.com. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

Mexico Customers:

To make a request to delete your personal information, please visit the QuickBooks Mexico website to learn how to contact your support team. When making a request, please provide a clear and precise description of the personal data you wish to delete/cancel or any other element that facilitates the location of your data. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

UK and EEA Customers:

To make a request to delete your personal information, please visit our GDPR Centre. If your inquiry is specific to Mailchimp, please visit the Mailchimp privacy rights center.

You may also contact the Intuit or Mailchimp Data Protection Officer by submitting your questions to us here.

Contacts of Mailchimp Customers:

If you would like to exercise your privacy rights as a subscriber, or contact of a Mailchimp customer, submit your request through the Privacy Rights Requests form.

For more information

For more information about Mailchimp and Intuit’s privacy practices, please review our Mailchimp Privacy FAQs.