Mailchimp is now part of Intuit, a group of companies responsible for well-known software like TurboTax, Mint, Credit Karma, and QuickBooks.
We know you might have questions about how this change impacts your use of Mailchimp. We’re committed to keeping you informed as we have more information to share. For now, here are answers to some commonly asked questions that we hope are helpful.
If you don’t find the information you need below, don’t hesitate to reach out to us. For privacy questions specific to Mailchimp, please contact firstname.lastname@example.org. For privacy questions related to Intuit, please visit Intuit’s Privacy and Security FAQ page.
To learn more about the acquisition and our direct integration with QuickBooks (now in beta), check out our press release on the acquisition and our article on how to Connect or Disconnect Mailchimp for QuickBooks Online.
Will Mailchimp members have an Intuit account?
Nothing changes about how you sign up for or log into Mailchimp. You can continue to use your existing login information for Mailchimp to access your Mailchimp account.
For additional benefits of the Intuit platform, you can create an Intuit Account at any time.
What is changing now that Mailchimp is part of the Intuit group of companies?
For the time being, not much will change about our service. However, we are working with Intuit to build more opportunities to seamlessly integrate and sync your Mailchimp and QuickBooks data, as we work to deliver on a shared vision of an innovative, end-to-end customer growth platform for small and mid-market businesses. Therefore, over the coming months, we’ll be working to build additional experiences to help our members take advantage of the Intuit platform.
At a glance, these updates include:
- We’ve shortened the length of the Additional Terms so that they’re easier to read and understand.
- The Intuit Global Privacy Statement will now apply when you use Mailchimp.
- The new EU standard contractual clauses are included in our Data Processing Addendum.
- We're providing more transparency about how we develop and improve our service, including more clarity on how your data will be shared with and processed by Intuit as we become one company.
Is Mailchimp a controller or a processor?
For the purposes of privacy and data protection laws and consistent with how we've always processed our members’ data, for much of the personal information we process when providing our service, we act as a processor in accordance with our Data Processing Addendum.
However, there are certain instances, as more fully described in our Global Privacy Statement, where we process personal information (including content and other data from member accounts) as a controller to provide and develop our service. This also applies to other important business purposes (e.g., for billing, administrative, security, and product improvement).
When processing personal information as a data controller, we take responsibility for ensuring that such processing is conducted in accordance with data protection laws applicable to us, including the EU/UK GDPR, and our Global Privacy Statement.
Where is my data stored? Is my data transferred outside of my local country?
Mailchimp and its affiliates own and operate servers in world-class data centers located in the United States. In addition, we leverage third-party vendors who process personal information on our behalf. Their processing facilities are located in the United States and in other international locations to provide services to Mailchimp.
You can view the full list of sub-processors we use to process our members’ data, along with details of their location. We take steps to ensure that our vendors offer appropriate safeguards to protect personal information they process on our behalf, and contractually obligate them to process such data in compliance with applicable data protection laws.
Does Mailchimp agree to the EU standard contractual clauses or the equivalent UK clauses?
When we process data that is protected by the EU/UK GDPR in the United States or in other international locations, we rely on the European Commission’s standard contractual clauses (SCCs) or the equivalent clauses adopted by the UK government. The SCCs are a valid mechanism for transferring data from the EU/UK to the US and to other international locations. We recently updated our Data Processing Addendum to ensure that it incorporates the new SCCs published by the European Commission on June 4, 2021.
Where can I find more information about your data export compliance?
Find out more about data export compliance in our Mailchimp and European Data Transfers article. It includes information on how the new SCCs will apply to our members, and how we addressed other recent regulatory developments affecting data transfers, like Brexit and the invalidation of the Privacy Shield.
Where can I go to request access to my data or have my data deleted?
If you’d like to close your Mailchimp account and request deletion of your data as a Mailchimp member, please refer to our Close an Account article. If you’d like access to your data as a Mailchimp member, please email email@example.com.
Individuals, such as those who receive content from Mailchimp members, may also exercise certain privacy rights. Visit Mailchimp’s privacy rights page for more information.
If you’re an Intuit customer, you can request access to your data or its deletion at any time by following the instructions in our Global Privacy Statement. You can also visit Intuit’s Privacy and Security page to exercise certain privacy requests or ask for help from Intuit’s customer and member success representatives.
Does Mailchimp sell my data?
Mailchimp does not sell the personal information of our members, our members’ distribution lists, or our members’ contacts. To deliver services to our members, we share personal information with third-party service providers and, as further explained in our Data Processing Addendum and Global Privacy Statement, with our parent entity, Intuit Inc., and its group companies.
Is Mailchimp still a CCPA service provider?
Although Intuit may act in a different role (such as a business) for other Intuit products and services, the Mailchimp terms will continue to govern the Mailchimp services. Over the coming months, we will be working to build additional experiences to help Mailchimp members take advantage of the Intuit platform and will keep you updated regarding relevant changes to these positions and our terms.
Is my data secure? How do you protect my data?
Mailchimp takes protecting your personal information and your contacts’ personal information seriously. Read more about our security measures and request a copy of our SOC II report on our Data Security and Policy page.
How does Mailchimp use my contacts’ data?
Mailchimp takes protecting your contacts’ personal information seriously. You can read our Security page to learn more about our security measures.
Will Mailchimp and Intuit share data?
We may share information with our parent entity, Intuit Inc., and other Intuit group companies to provide, develop, and improve other Intuit products and services that you connect through our service or otherwise in accordance with the applicable Intuit terms of service, including to provide you with greater insights about your business and to personalize your user experience when you use any platform operated by the Intuit group of companies, as described in our Global Privacy Statement.
Currently, Mailchimp members and QuickBooks customers may choose to connect their accounts to take advantage of Intuit’s AI-driven expert platform for actionable insights to grow and run their businesses with confidence. Over the coming months, we’ll be working to build additional experiences to help our members take advantage of the Intuit platform.
If you’d like to request deletion of your data as a Mailchimp member, please refer to our Close an Account article. If you’d like access to your data as a Mailchimp member, please email firstname.lastname@example.org.
Individuals, such as those who receive content from Mailchimp members, may also visit our privacy rights page for more information.
If you’re an Intuit customer, you can request deletion of your data at any time by following the instructions in our Global Privacy Statement or by asking for help from Intuit’s customer and member success representatives. You can also visit Intuit’s Privacy and Security page to exercise certain privacy requests.
How do I delete my Mailchimp account?
Mailchimp members may close their account permanently using the steps outlined in our Close an Account article.
How can I opt out of Mailchimp emails?
You may control your subscription to our emails by adjusting your settings in Account Details.
Please note, however, that we are obligated to send certain emails to our members such as legal notices. A member would need to close their account permanently to ensure they don’t receive these types of emails.
We'll be updating this FAQ over the coming months as more information becomes available. Please check back for those updates. In the meantime, you may also reach out to our privacy team at email@example.com.