When a shopper makes a purchase in your Mailchimp store, you may need to review their order, update its shipping status, or export that information from Mailchimp. When you take the time to track and manage your orders, this keeps your information in Mailchimp current, lets your customers know their items are on the way, and keeps your business records up to date.
In this article, you’ll learn how to view, manage, and export orders from your Mailchimp store.
Tracking numbers from validated shipping services can be added to shipping notifications that you send to your customers. Further customization options for order notification emails and text messages are limited at this time.
View your orders
After you start selling products in your Mailchimp store, a summary of your orders will appear on your website dashboard.
You can click Manage Orders to go to your Orders page. From there, you can review all outstanding and completed orders for your store, or you can click a specific order to view its details. Each order will have a status of Pending or Shipped, depending whether you’ve sent their item and completed the order.
The order details include an order status, order number, the purchased items, a breakdown of tax and shipping costs, and the order total. You'll have the option to add a tracking number from a verifiable service to a pending shipment, which will display as a link. You’ll also see your customer’s name, contact information, shipping address, what type of shipping they selected, billing address, and payment method.
Click the Actions drop-down to export a CSV file of all this information from your Mailchimp account. It will be sent to the email address contact listed in your store settings.
Complete an order
After you've packed up the order and sent it to your customer, mark the order as shipped to complete it. This action automatically sends your customer a shipping confirmation email. You can also send SMS order notifications to your customers. Check out Manage Your Mailchimp Store Settings to learn more.
To complete your customer's order and send them a shipping notification, follow these steps.
On your website dashboard, click Manage Orders.
Click the order you want to complete.
On the Order Details page, click the Mark Order As Shipped button.
If you want to include a tracking number, click the Add tracking information to this order checkbox.
Enter the Tracking number and choose the shipping Carrier you're using from the drop-down menu.
You can also type in the name of the service to limit the results.
Click Confirm to complete the order.
That’s it! After you confirm that you've shipped the order, you'll see a confirmation page. Click the back arrow icon to return to the Order Details page.
Export your orders
If you need your order data for tax purposes or bookkeeping, export that information as a CSV file.
To export your orders, follow these steps.
Click the Website icon.
On your Website dashboard, click Manage Orders.
Click the Actions button and select Export orders from the drop-down.
In the Export orders pop-up, confirm the right email address is listed and click Export.
Good work! The spreadsheet will be sent to your store’s contact e-mail address for download.
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