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Autoresponders were built for you to send a single email based on a contact's action. Mailchimp's newer marketing automation feature offers many more options, including the ability to schedule multiple emails based on many trigger activities. Although we strongly recommend you take advantage of this powerful tool, you can continue to use legacy autoresponders in your account.
In this article, you'll learn your options for working with your legacy autoresponders.
Here are some things to know before you begin this process.
We've created a tool to help you quickly move your legacy autoresponder content and settings into an automation.
To turn an autoresponder into an automation, follow these steps.
Click All campaigns.
Click the drop-down menu next to the autoresponder you want to work with, and choose Replicate to Automation.
We're only able to move the email content, audience, and original trigger settings into the new Automation Builder. After you convert to an automation, you won't be able to edit your audience or automation workflow settings.
To import legacy autoresponder content into an automation, follow these steps.
Your email content and subject line will appear in the new automation email. You'll need to make additional changes to your triggers, segments, and other settings on the Emails step of the Automation Builder.
If one of your autoresponders uses a layout or includes content you like, you can save it as a template to reuse with other campaigns and automations.
To save an autoresponder as a template, follow these steps.
Click All campaigns.
Click Edit next to the autoresponder you want to work with.
Your new template will appear as a Saved Template in the Campaign Builder and on the Templates step of the Automation Email Designer.
You can edit legacy autoresponders in your account, but some of the options are limited. To change the audience you're sending to, you'll need to create a new automation to replace your autoresponder.
To edit legacy autoresponders, follow these steps.
Click All campaigns.
Click Edit next to the autoresponder you want to work with. Your autoresponder will open to the Recipients step.
Here are some legacy autoresponder issues you might find, and how to fix them.
The Who will get this next? link only shows subscribers who are scheduled to receive an autoresponder on that day. A time zone issue can sometimes cause your queue to appear as zero.
Autoresponder queues are based on Coordinated Universal Time (UTC), which is often different from your account's default time zone. Contact actions are also coded in UTC, so they may trigger the autoresponder to send on a different day than you expect.
Don't worry! No one will ever be skipped by an autoresponder. We'll send to each contact who meets the criteria specified in your send settings.
It's not possible to combine multiple autoresponders into a single automation. However, you can convert a single autoresponder into a custom automation.
To create a new automation with existing autoresponder content, import your content into new automated emails.
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Learn how automation works and get tips for how you can use automation to streamline your work.
Use automations to create a targeted series of emails that send when triggered by a specific date, event, or subscriber's activity.
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