About Compliance for Email Marketing
General advice on a number of compliance-related topics, and problem solving tips.
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If sending is disabled in your account or you've received a suspension notice, we know you're ready to resolve the issue and get back to work.
In this article, you'll learn about suspensions, why they occur, and how to fix them.
Suspension occurs when Mailchimp disables certain features on your account, which can include sending and import capabilities, while you're under review with our Compliance team. Your account is still active, so signup forms, API requests, and other features will continue to work.
In rare cases, we may completely suspend an account, which includes logins, API requests, and tracking.
Internet Service Providers (ISPs) and anti-spam organizations keep a close eye on Mailchimp as a sender. If they see a high rate of negative response to an email or a particular sender, they can block any Mailchimp email from reaching anyone on their ISP.
To protect the sending reputation of all Mailchimp users, our automated abuse-prevention system and our Compliance team review negative email or audience import results, and sometimes have to issue a suspension until we can identify what's going on. Most of the time, we'll issue a warning before we suspend an account.
Here are some of the reasons we issue a suspension.
Log in to Mailchimp and navigate to your Account page. There, you'll find information about why your account was disabled. Messages from Compliance are also available on your Account page under the Account History heading.
We’ll also send an email to the primary account contact on file with details about the issue and instructions on how to move forward.
We review accounts during business hours (Mon-Fri, 9am-5pm, EST).
To avoid suspension in the future, we recommend you focus on healthy audience management practices. Here are some articles to help you identify what may need to improve.
Requirements and Best Practices for Audiences
Anti-Spam Requirements for Email
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General advice on a number of compliance-related topics, and problem solving tips.
Learn how bounces are tracked and how they can lead to account suspension.
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