Manage Your Mailchimp Store Settings

As you grow your business, you may need to change your business address, shipping charges, order notifications, or review other details related to your online store. Use store settings to update this information.

In this article, you’ll learn how to manage your store settings in Mailchimp.

Before you start

• Be sure you’re familiar with how Mailchimp stores work. To learn more, check out About Your Store in Mailchimp.
• This feature requires Stripe to process payments. To help you get started, take a moment to learn how to Connect or Disconnect Stripe.
• You'll need a paid Websites & Commerce plan to publish a store or website on a custom domain. To find out what features are included in each plan, check out our pricing page.
• From your Store Settings page, enable optional SMS order notifications to send to your customers when their order is received and shipped.
• At this time, Mailchimp stores are available only to users with businesses based in the United States or the United Kingdom making domestic sales and shipments.

Access your store settings

You’ll access your store settings through your website dashboard. There, you can review or update your contact information, business address, payment processor, shipping options, tax information, order notifications, and your store’s status.

To access your store settings, follow these steps.

1. Click the Website icon.
   
2. Click Store.
   
3. Click Manage Store Settings.
   

This will take you to the Store Settings page, where you’ll choose which information to review or edit.

Edit business address

To update your business's address, follow these steps.

1. On the Store Settings page, click Store Information.
   

2. In the Business Address section, click Edit.
   

3. Enter changes to your physical business address as needed.
   

4. When you're done, click Save.
   

Edit contact information

To update your contact information, follow these steps.

1. On the Store Settings page, click Store information.
   

2. In the Contact Information section, click Edit.
   

3. Enter changes to the email address you want to list as the point of contact for your store.
   

4. When you're done, click Save.
   

Review payment processor

To add Stripe to your store or review your integration's connection status, follow these steps.

1. On the Store Settings page, click Payments.
   

2. If your store isn't connected yet, click Connect to Stripe and complete the onboarding process.
   

3. If you have already successfully connected Mailchimp to Stripe, click View Stripe Reports to access your reports in the Stripe app.
   

If you'd like to disconnect your current Stripe store from Mailchimp permanently, you'll need to manage your connection from the Manage Integrations page in your account. Check out our article on connecting and disconnecting Stripe to learn more.

Edit shipping options

To change your shipping options and rates, or review your eligible shipping regions, navigate to the Store Settings page and click Shipping.

On the Shipping page, you can set flat rates for a Standard shipping option and 2 custom shipping options. You can add or edit any shipping option by clicking the one you want to change.

If you want to provide a free shipping option, change your Standard shipping rate to 0. When you're done making changes to a shipping rate, click Save.

Delete a shipping option

To remove a shipping option, follow these steps.

1. On the Store Settings page, click Shipping.
   

2. In the Shipping Options section, click Edit.
   

3. Hover your cursor over the rate option and click the Trash icon.
   
4. In the Are you sure? pop-up, type DELETE and click Delete.
   

That's it! The deleted shipping option will no longer appear for your customers during checkout.

Review tax information

To check your tax collection status and other tax-related information, follow these steps.

1. On the Store Settings page, click Taxes.
   

2. Click Preview Business Address to review the business address used to assess taxes collected by your store.
   

   If you wish to change the address, click the Store Information link displayed with your address.

Depending on your business address, you'll also see the base tax rate assessed for your location.

Add Value Added Tax

If you have a store based in the UK, you'll have the option to enable Value Added Tax (VAT). This will identify 20% of your product price as collected tax and list your VAT number on your customers' order notifications.

To add the VAT to your store, follow these steps.

1. On the Store Settings page, click Taxes.
   

2. Click Preview Business Address.
   

3. Click the Edit Icon.
   

4. Enter your VAT number and click Save.
   

5. Toggle the slider to the checkmark.
   

Great! After you activate VAT collection you'll see a confirmation notification, as well as a link to your Products page to update any existing products' prices.

Review order notification emails

When a customer buys something from your store, we'll send them an order confirmation email to confirm their purchase. After you mark an order as shipped, we'll send a follow-up shipping notification email to let your customer know their order is on the way. Order notification emails send by default when triggered by a purchase or shipping update. At this time, these messages cannot be customized.

To review the emails we send to your customers from your Mailchimp store, follow these steps.

1. On the Store Settings page, click Order notifications.
   

2. Click the Email tab.
   

3. Hover your cursor over the email preview for either Order confirmation or Shipping confirmation and click Preview Email.
   

4. Click the Desktop or Mobile icon to toggle between previews of the email for different devices.
   

5. When you're done, click Exit Preview.
   

Enable SMS order notifications

In addition to email order notifications, you can also send SMS order notifications to your customers. SMS for Mailchimp stores allows customers who opt in to receive a text message when their order has been received and another text message once their order has shipped.

To enable SMS order notifications, follow these steps.

1. On the Store Settings page, click Order notifications.
   
2. Click the SMS tab.
   
3. Toggle on the Turn on SMS to allow customers to receive text messages about their order slider.
   
   When SMS order notifications are enabled, the slider appears in color and the SMS notifications are turned on message is visible.
   

You’ll see a preview of the order and shipping confirmation text messages on the Order Notifications page when SMS notifications are enabled. At this time, these messages cannot be customized.

After completing an order from your store, your customer will land on a confirmation page. Below the Order Summary section, your customer will see the option to enter their phone number and opt in for SMS order notifications.

Disable your store

You can disable your store pages without making changes to the rest of your website. Keep in mind that as long as a store is offline, you won’t be able to receive orders.

To disable your store in Mailchimp, follow these steps.

1. On the Store Settings page, click Store status.
   

2. Click Disable Store.
   

3. In the Disable Store & Republish Site pop-up, click Disable Store & Republish Site to confirm.
   

All done! When you’re ready to activate your store again, navigate back to your store dashboard and click Enable Store.

Delete your store

If you no longer wish to have a Mailchimp store, you can permanently take it offline. This action cannot be undone, and the data from your store cannot be recovered.

This delete action removes the style and content of your store pages, as well as your products and order history, but it doesn’t remove data associated with your shoppers. Purchase information will remain in their contact profiles.

To permanently delete your Mailchimp store, follow these steps.

1. On the Store Settings page, click Store status.
   

2. Click Delete Store.
   

3. In the Delete Store pop-up, type in DELETE ALL DATA and click Delete Store.