Troubleshooting Merge Tags

Merge tags insert personalized or dynamic content from your audience into the emails you send. We recommend that you preview and test your merge tags before your campaign goes out to make sure everything works the way you expect.

In this article, you'll learn how to test and troubleshoot merge tags in your emails and signup forms.

Before you start

Here are some things to know before you begin this process.

• Make sure you are familiar with how merge tags work in Mailchimp. To learn more, check out Getting Started with Merge Tags.

• Merge tags are available for email campaigns and some default forms and response emails.

Preview your campaign content

Use Preview Mode to preview and test your email content before you send it. Preview Mode is available for all email campaigns, and allows you to enable live merge tags to see how they will populate for each subscriber.

Test merge tags on signup forms

To run a test of the merge tags in your signup forms or response emails, sign up through your form and review how the merge tags appear in each step of the process. As you fill out forms and receive emails, you should see your audience field merge values appear where you added merge tags in the Form Builder. If the right information appears in those places, your merge tags are working.

Troubleshoot merge tags

Merge tags can be tricky. If you see behavior you don’t expect, consider these possibilities.

Your tags aren't formatted correctly

• Is the merge tag syntax correct?
  Make sure your merge tag name is surrounded by the asterisk and pipe characters *| and |*.
  Square brackets that surround merge tags, like [*|FNAME|*], can also cause the merge tags to break.
• Merge tags are case sensitive.
  To be read and rendered correctly by the system, tags must match exactly what appears in our merge tag cheat sheets.
• Merge tags are style sensitive.
  Check for extra bolding, italics, or other formatting around or inside your merge tags. To be safe, you may want to clear styles around every merge tag you use.

You're working with a test email

Merge tags pull field data from your audience to generate personalized content, so they must be connected to a live audience to display correctly. When you send a test email, we can't replace the tags with any data because we only have the email address you provided. Instead, you’ll need to use Preview Mode or send a live email to a small test segment of your audience.

You used merge tags for a different audience

Different audiences often have different merge tags, depending on whether they were customized or left default when the audience was created. If your merge tags aren’t populating, make sure they correspond to the correct audience. To learn more, check out Set Default Merge Values for an Audience.

Other issues

• I only see << Test First Name >> << Test Last Name >> in Preview Mode.
  This is expected. Enable live merge Info to view how your merge tags will look in a subscriber's inbox.
• I can't find the Enable live merge tag info button.
  Your audience may be missing important audience field data. Be sure your audience and its subscribers have dynamic or default merge tag values for each merge tag you use in the campaign.
• Merge tags didn't populate with subscriber data.
  Different audiences often have different merge tags, depending on whether they were customized or left default when the audience was created. Make sure your merge tags correspond to the correct fields on the correct audience on the Audience Fields and Merge Tags page.

Send to a test segment

If it still seems like merge tags aren't working, try to send a test email to yourself or a small test segment. Be sure your test email accounts have default values for each merge value in your campaign, and segment your audience to send to only these test addresses.