When he was first getting started, back in 2002, this wasn’t so simple. For one, he had to develop and run his own e-commerce website to sell the different models of miniature ships he keeps stocked in his home garage in Southern California.
“It definitely wasn’t easy, especially if I wanted to integrate with other services,” Chris says. “But now that I’m on Shopify and can use it with tools like Mailchimp, I’m able to look as good as bigger companies.”
And with Google remarketing ads in Mailchimp, he can reach potential customers on a variety of prominent sites across the web to help build his brand’s reputation.
“That gives people who find my site the feeling that this is a real business,” he says.
Spread your message across different channels
Since Chris already emails his customers at least twice a month, adding retargeting ads to the mix just made sense.
His bulk campaigns usually generate open rates of at least 40% and bring in anywhere from $200 to $5,000, and retargeting helps him reach those people he drives to his site and remind them of his products.
“Sometimes email isn’t enough for your customers to remember you exist,” Chris says. “You have to get your message to them in different ways.”
By combining retargeting ads with email, Chris makes sure that folks can find his store through multiple channels. He runs a 2-email automated welcome series that lets new list subscribers know what type of information they can expect and includes images of popular models that direct people back to his site.
He’s also started sending re-engagement campaigns to encourage his lapsed customers and subscribers to buy.
“I’ve been experimenting with different segments, like if someone has been a customer but I haven’t heard from them in 90 days. I’ll send them a coupon and boom! They come back.”