Product follow-up

Keep the conversation going with customers

After someone buys your stuff, send a follow-up to get feedback or recommend other stuff.

An automated product follow-up email.

Reach out at the right time to learn more about your customers and what they love.

Fast follow-ups, more sales

We've found that product follow-up emails get 5 times more orders than bulk emails.

Quick and easy to set up

We make it easy to set up automations. With our drag-and-drop email designer, you can go from draft to publish in minutes.

Personalize your message

Customize your follow-up message with promo codes, product recommendations, or helpful info about your stuff.

Learn from every customer

Add a survey or include a reward for leaving a review. Every click helps you learn more about your people.

Follow up in a few steps

  • 01

    Choose your automation type

    The screen to select a type of automated email.

    Connect your online store to bring in purchase history and choose whether your automation is triggered by products or categories.

  • 02

    Pick your timing

    The screen to select the details of an automation trigger.

    Set the delay for when your message goes out and the specific product or category.

  • 03

    Design your email

    The email designer.

    Our email designer makes it easy to customize your message and add surveys, product recommendations, and more.

  • 04

    Start following up

    A product follow-up email.

    Turn it on and you’re all set. Customers will get your product follow-ups after they make a purchase.

The screen to select a type of automated email.
The screen to select the details of an automation trigger.
The email designer.
A product follow-up email.

Automate your follow-ups

Set it up in a few steps and start learning more from your customers.