Create an Automated Email Campaign from Your QuickBooks Online Dashboard

Once you’ve connected your QuickBooks Online and Mailchimp accounts, you can use the data from your QuickBooks Online account, like purchase history or buying habits, to automatically send marketing emails to customers who meet certain criteria.

In this article, you’ll learn how to create and start a Mailchimp customer journey, using a pre-built journey map, to automatically send an email campaign to your QuickBooks Online customers.

Before you start

• You’ll need to have connected your QuickBooks Online and Mailchimp accounts to use the automation feature. Check out Connect or Disconnect Mailchimp for QuickBooks Online for more information.
• Depending on your plan, you may have limited access to Mailchimp’s Customer Journey Builder. Check out About Mailchimp Pricing Plans for more details.

How it works

When you connect your QuickBooks Online and Mailchimp accounts, your QuickBooks Online customer information syncs to your Mailchimp account. Your customers transfer as contacts in your Mailchimp audience. The sync tags the contacts as having been imported from QuickBooks Online so that you can easily identify them for targeted marketing efforts.

You can use your QuickBooks Online dashboard to view your audience and contacts and create a customer journey that automatically sends emails targeted to your customers. You’ll select the customers you want to communicate with, specify what event will trigger the communication, design the campaign, and then start it.

For this example, we’ll use a pre-built journey to send an email with a plant care guide to customers who have made a purchase. We’ll customize this so that it’s sent a day after the purchase.

Create an automated email campaign from your QuickBooks Online dashboard

To create the automated email campaign we’ve described, you’ll take the following actions:

• Choose the pre-built journey.
• Add a send email action to the journey map and customize the content of the email.
• Add a time delay to the map.
• Remove any additional journey points from the map.
• Activate the automated email campaign and monitor its progress.

Choose your pre-built journey

To choose a pre-built journey from your QuickBooks Online dashboard, follow these steps.

1. Click Audience and then choose Audience dashboard.
   
2. Scroll to Suggested Automations and click Start next to Create Repeat Customers.
   
3. Click Build a Journey.
   
4. Select the audience for the journey and click Continue.
   

The pre-filled journey map shows the conditions and actions in this workflow. In this example, a customer enters the workflow once they make a purchase.

Add a send email action

For this example, we want to add an action that sends an email to customers once they’ve purchased from you. To add this journey point to your map, follow these steps.

1. Hover over the plus icon (+) and click Add a journey point. Then, choose Send email.
   
2. Click Edit in the Subject section to customize the email subject and snippet text.
3. Enter your preferred text and click Save.
   
4. Click Select a template.
5. On the Template step, choose your template. For more information, check out Types of Email Templates.
6. On the Design step, design your email. For more information, check out Design an Email with the Classic Builder.
7. When your content is ready, click Save and Return to Journey to return to the customer journey map.
   

Add a time delay

Next, add a delay so that your customers receive this email the day after they make their purchase.

1. On the journey map, hover over the plus icon (+) above the send email action you added and click Add a journey point.
2. Choose Time delay.
3. Set your delay to 1 day and click Save.
   

Remove unneeded journey points

The pre-built journey offers additional journey points, but for this workflow you won’t need anything more. To delete unneeded journey points, follow these steps.

1. Click the three vertical dots on a journey point you want to delete.
   
2. Click Delete.
3. Click Delete Action to confirm.
4. Repeat for each of the additional journey points.

Activate the customer journey and monitor its progress

Review the customer journey map you’ve created. It should begin when a customer makes a purchase. After a delay of 1 day, the customer will receive the email you designed. If your journey map looks the way you want it, you can start the journey and see its progress.

1. Click Turn On.
   
2. To monitor the automated email campaign you’ve just started, return to your QuickBooks Online dashboard. Click Audience dashboard.
3. Scroll to Suggested Automations. You’ll see the customer journey stats displayed.
   
4. You can also click View Details to see more information about the customer journey.

Next steps

Now that you’ve created your first automated email campaign, learn more about audience segments, automations, and email campaigns with the following articles and guides.

• Create and Send to a Segment
• About Classic Automations
• Getting Started with Campaigns