Collaborate on Emails

If you have more than one user on your Mailchimp account, you can edit collaboratively in the email builder. You'll be able to see which account users are working on the email, send tests to request feedback, and leave or receive comments.

In this article, you'll learn how to use our collaboration features to create a fantastic email.

Before you start

Here are some things to know before you begin this process.

• This feature isn't available for plain-text emails. Replies to test emails for plain-text emails are sent to the From email address, but those replies can’t be viewed in your Mailchimp account.
• Comments appear on draft emails only and won’t appear on sent emails.
• Gmail users can use an email alias to forward their emails to the primary email account. We recommend that you not use an email alias as the reply-to email address, because these may not show as expected in the Comments tab.

Request feedback

When you send a test email, you can include optional instructions and a personal message.

Recipients can reply to the test email with their feedback. We use an inbound email address to send their feedback directly to your Mailchimp account.

Feedback will appear on the Comments tab in the email builder.

Add and reply to comments in the new builder

In the email designer, view your messages in the Comments panel. We’ll display a badge with the number of messages you’ve received from your test email.

To add and reply to comments, follow these steps.

1. In the email builder, click the message icon to open the Comments panel. If there are new comments on the email, we'll display a badge with the number of new comments.
   
2. Click Add comment to share notes and feedback about the email.
   
3. Enter your content, then click Comment.
4. To reply, click the reply or notified text on the comment you want to respond to.
   
5. Enter your content and click Reply. Your reply will appear in the comment thread.
6. Click the checkmark to resolve and close the thread.
   
   You can view or reopen comments on the Resolved tab.
7. Click the three vertical dots next to the checkmark to delete or edit the thread. Deleted threads can’t be recovered.
8. Click the three vertical dots in replies to edit or delete the reply.

Add and reply to comments in the classic builder

In the email designer, we’ll display a notification if more than one account user is in the email. Click the Editing drop-down to display a list of the active users in the email.

When an active user saves the content block they’re working in or an auto-save occurs, your screen will automatically refresh to display the new content. The system auto-saves every 20 seconds when working in a content block.

To add and reply to comments, follow these steps.

1. In the email designer, click the Comments tab to share notes and feedback about the email. We'll display a badge that shows the number of new comments.
   
2. Click Notifications to choose which account users are notified when a new comment is added.
3. Click Save.
4. Click Add A Comment.
5. Enter your content, then click Add Comment.
6. To reply to existing comments, click the comment thread you want to work with, then click Notifications.
7. Select which account users will be notified of your reply, then click Save.
8. Enter your comment, then click Add Comment.
9. Once you've read or responded to the comment, select Mark Completed to close the thread. Closed comments are displayed with a checkmark on the Comments tab and can be reopened.
   
10. Select Delete to permanently remove the thread. On the Are you sure? popup modal, click Delete.