Use PayPal with Mailchimp

Set up our PayPal integration and grow your Mailchimp list with new customers and their purchase data. You can use this data to send targeted campaigns with exclusive offers and include a custom button that links directly to your PayPal checkout page.

In this article, you'll learn how to connect and use the PayPal integration, and how to add PayPal buttons to your Mailchimp campaigns.

Before You Start

Here are some things to know before you begin this process.

  • If you use a shopping cart application that processes transactions through PayPal, as opposed to using PayPal directly, the PayPal integration may not work for you.
  • You need a PayPal Business or Premier account to use the integration.
  • PayPal screenshots in this article may differ from what you see in your account.
  • Pay special attention to your list field settings and merge tag labels when you connect PayPal to Mailchimp. Mailchimp can't recognize PayPal data unless your merge tags are formatted correctly.
  • Our PayPal integration only connects to one list. To link your PayPal account to more than one Mailchimp list, connect them using Zapier instead.
  • The connection status in your account will display as Not Connected until someone makes a PayPal purchase.
  • This integration doesn't support Mailchimp's API 3.0 features at this time.

How it Works

Each time someone new makes a payment in your PayPal Business or Premier account, we’ll add them to your list as a subscribed contact. Their data, including their PayPal purchase information, will sync with your Mailchimp account. You can then use this data to build segments and create targeted campaigns.

Format List Fields

If you want the integration to pull over additional data, you'll need to format your list fields and merge tags a specific way.

Your Mailchimp fields must be text fields, instead of address or zip code fields. The zip code field type will work for customers in the United States, but the text field is flexible for international customers.

Each piece of PayPal customer information corresponds to a merge tag in your list. Here's the data that PayPal collects and the corresponding Mailchimp merge tags you need to use.

PayPal Customer Data Corresponding Mailchimp merge tag
First Name *|FNAME|*
Last Name *|LNAME|*
Street Address (1st line) *|STREET|*
City *|CITY|*
State *|STATE|*
Zip *|ZIP|*
Country *|COUNTRY|*

Match Fields

To add a new list field that accepts PayPal data, follow these steps.

  1. Navigate to the Lists page.
  2. Click the drop-down menu next to the list you want to work with, and choose Settings.
  3. Click List fields and *|MERGE|* tags.
  4. Click Add A Field, and choose the text field type.
  5. Input a Field label, and name your merge tag according to the table. In this example, we'll label the field as Street Address, and the corresponding merge tag as STREET.
    Create STREET merge tag
  6. Repeat steps 5-6 for each field you want to add.
  7. Click Save Changes.

After you create your new list fields, we'll match them with new customer data.

Connect PayPal

To connect the PayPal integration, you'll get the notification URL for your Mailchimp list and add it to your PayPal settings. This will sync your Mailchimp list with your PayPal account.

Get Your List Notification URL

To find the notification URL for the list you want to sync with PayPal, follow these steps.

  1. Log in to your Mailchimp account.
  2. Click your profile name and choose Account.
  3. Click Integrations.
    Integrations option.
  4. Click PayPal.
    Paypal integration
  5. From the list drop-down menu, choose the list that will store your new PayPal customers.
    Choose a list to connect to your PayPal account
  6. Review the information that will be transmitted to your list.

    If you want to sync information that requires a field that's missing from your list, add the field and restart this process.
  7. Highlight and copy the Notification URL.
    Copy URL from notification field

Next, you'll paste this URL into your PayPal account.

Paste Notification URL to PayPal

To paste Mailchimp's Notification URL into PayPal, follow these steps.

  1. Log in to your PayPal Business or Premier account.
  2. Click the Profile icon in the upper-right corner and select Profile and settings.
    cursor click - profile and settings - PayPal
  3. From the My Profile page, click My selling tools.
  4. In the Getting paid and managing my risk section, click Update next to Instant Payment Notifications.
    Click Update next to IPN
  5. Click Choose IPN Settings. If you already have an IPN set up for the account, click Edit settings.
  6. Paste the Notification URL in the Notification URL field, and click Receive IPN messages (Enabled).
  7. Click Save.

Your PayPal account is now linked to Mailchimp.

Note

The connection will not be verified until Mailchimp actually recieves data from PayPal. To test the integration, make a purchase in PayPal.

Next Steps

You can reach your audience in multiple ways with Mailchimp. Add a button to your email or landing page and link it directly to your PayPal product page to streamline transactions. Use our drag-and-drop button content block, or create your own PayPal Buy Now button.

Find out everything Mailchimp has to offer in these guides.

Use Button Content Blocks

Segment a List by Purchase Activity

Note

You do not need to set up the PayPal integration to create a campaign button.

Disconnect the PayPal Integration

If you need to disconnect the integration at any time, turn off Mailchimp's Instant Payment Notification (IPN) in PayPal.

To disconnect the integration, follow these steps.

  1. Log in to your PayPal Business or Premier account.
  2. Click the Profile icon in the upper-right corner, and choose Profile and settings.
    cursor click - profile and settings - PayPal
  3. Click My selling tools.
  4. In the Getting paid and managing risk section, Click Update next to Instant Payment Notifications.
  5. On the IPN page, click the Turn Off IPN button.
  6. In the pop-up modal, click Confirm.

After the IPN is turned off, the PayPal integration is disconnected from Mailchimp. The PayPal logo will remain highlighted on the Integrations page in your Mailchimp account, but it is disconnected.

Troubleshooting

If you have issues during the setup process, or if new PayPal customers aren't added to your Mailchimp list, take a look at our troubleshooting guide.

Troubleshooting the PayPal Integration


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