Connect or Disconnect Mailchimp for PrestaShop

Mailchimp for PrestaShop adds your PrestaShop store customers and their order details to your Mailchimp audience. Use PrestaShop data to track sales, create targeted e-commerce campaigns, generate product recommendations, and more.

In this article, you'll learn how to connect and disconnect Mailchimp for PrestaShop.

Before you start

• Mailchimp for PrestaShop works with all versions of PrestaShop 1.6.0.4 or higher, and requires a PHP version between 5.6 and 8.1.
• Abandoned cart automations aren't compatible with guest checkouts in PrestaShop 2.0 or higher.
• This module is compatible with our Marketing API.

How it works

When you connect your PrestaShop store to Mailchimp, we'll update your existing Mailchimp audience, or create a new audience, with each customer's email address, name, and order information. To create a new Mailchimp audience, your store's contact information must include a physical address. We'll also generate a permission reminder for customers who opt in to receive your email marketing. To change the contact information or permission reminder for an audience after it's created, edit its required footer content in Mailchimp.

Customers who opt in to receive your marketing emails at checkout are imported into Mailchimp as subscribed contacts. Customers who choose not to receive marketing emails sync to your Mailchimp audience as non-subscribed contacts. You'll collect more contacts as new customers purchase from you, and future orders will sync automatically. New subscribed contacts follow the opt-in settings in place for the connected audience. If you've enabled double opt-in for your Mailchimp audience, new subscribed contacts receive a confirmation email that they must click before they’re added to your audience.

Connect your store

To connect your PrestaShop store to Mailchimp, follow these steps.

1. Navigate to the Mailchimp for PrestaShop detail page.
2. Click Get started.
3. On the Mailchimp for PrestaShop module page, log in to your PrestaShop back-office account if necessary and click Install.
   
4. Once your module download is complete, click Configure.
5. On the Mailchimp Config page, click Login to Mailchimp.
6. On the pop-up modal, enter your Mailchimp credentials and click Log in.
7. Review the integration details, and then click Allow.
8. Choose the Mailchimp audience you want to sync your PrestaShop customers to, and then click Next.
9. Map your order notification fieldss, then click Next.
10. Review each tab to sync your shop, products, customers, and promo codes.

Nice! Once your store completes its sync, your setup is complete. The time it takes to sync depends on the size of your audience and the number of orders in your store.

Manage Mailchimp for PrestaShop

After you install Mailchimp for PrestaShop, visit the Manage Integrations page in your Mailchimp account to view details for your PrestaShop store. Here, you can see the status of the module, or manage e-commerce features like pop-up forms, e-commerce automations, and more.

Update Mailchimp for PrestaShop

For the latest features and best performance, make sure to use the most up-to-date version of Mailchimp for PrestaShop.

To update Mailchimp for PrestaShop, follow these steps.

1. Log in to your PrestaShop back office.
2. Click the Modules drop-down, then choose Module Manager.
3. On the Modules tab, find Mailchimp for PrestaShop and click Update it!

That’s it! Now you’ll have the latest version of Mailchimp for PrestaShop.

Mailchimp order notifications vs. PrestaShop order notifications

For each notification you enable in Mailchimp, you'll need to disable its counterpart in PrestaShop to avoid duplicate sends.

Next steps

After you connect your PrestaShop store to Mailchimp, we'll enable e-commerce tracking on your campaigns. This lets you use segmentation, customer journeys, and purchase history product recommendations to connect more easily with your customers.

Find out more of what Mailchimp has to offer with these guides.

• Sell More Stuff with Mailchimp
• About Customer Journeys
• Getting Started With Segments
• About Purchase History Product Recommendations

Disconnect Mailchimp for PrestaShop

If you have trouble with your store connection, you may want to disconnect and reconnect Mailchimp for PrestaShop. You’ll need to remove the module from both Mailchimp and PrestaShop to fully disconnect.

To disconnect Mailchimp for PrestaShop from Mailchimp, follow these steps.

1. In your Mailchimp account, click Integrations.
2. Click Manage.
3. On the Manage Integrations page, click Other connections to expand the list. You may need to scroll to find this option. Click the X next to the Mailchimp for Prestashop listing.
4. In the pop-up modal, type DELETE, then click Delete.

To disconnect Mailchimp for PrestaShop from Prestashop, follow these steps.

1. Log in to your PrestaShop back office.
2. Click the Modules drop-down and select Module Manager.
3. On the Modules tab, search for Mailchimp.
4. Find the Mailchimp module, click the drop-down, and choose Uninstall.

That's it! You’ve successfully disconnected Mailchimp for PrestaShop.