A messaging protocol developed by the GSM Association (GSMA) and used as the default standard in the Google Messages app. It was designed to replace traditional SMS with enhanced features and capabilities for modern communication needs.
People and businesses have relied on SMS marketing (text message marketing) for years to build direct connections with their audiences. And for good reason — it works. Now, RCS messaging takes what makes SMS effective and adds the rich and interactive features that today’s consumers use every day.
Rich communication services (RCS) messaging offers a sophisticated upgrade to traditional text messages that aligns with contemporary communication preferences. As companies explore more effective ways to create and send marketing SMS messages, RCS messaging becomes a powerful solution that combines the reliability of traditional messaging with the rich features of modern messaging apps.
Keep reading to learn more about RCS messaging.
What is RCS messaging?
Rich communication services (RCS) is a different type of mobile communication technology. Unlike traditional SMS (short message service), RCS is a protocol standard designed to modernize text messaging by incorporating the features consumers have come to expect from popular messaging apps while maintaining the universal accessibility of traditional text messages.
This advanced messaging protocol allows businesses to deliver rich, interactive experiences directly to their customers' default messaging apps.
Instead of being limited to 160 characters of plain text, RCS messaging features include high-resolution image and video support, location sharing, read receipts, group chats, and interactive buttons. This enhancement makes two-way SMS communication more engaging and effective, allowing businesses to create more meaningful connections with their customers and clients.
RCS chats have gained significant traction among mobile carriers worldwide, with major telecommunications companies implementing RCS support in their networks. This growing adoption has created a more unified messaging ecosystem, allowing businesses to reach customers with enhanced messages regardless of their carrier or device manufacturer.
Keep in mind that RCS is not the same as Google Messages, which is a messaging app that supports RCS. While many Android users access RCS features through the Google Messages app, RCS is a communication protocol that any messaging application can implement.
When users open Google Messages on their Android devices, they use an app that supports RCS rather than RCS being exclusive to Google.
The Google Messages app has helped popularize RCS adoption, particularly on Android devices. By making RCS features readily available to Android users through their default messaging experience, Google has helped accelerate the transition from traditional SMS to more advanced messaging capabilities.
However, RCS is an open standard that can be implemented by any carrier or messaging platform, making it more universal than any single messaging app.
As of September 2024, RCS is also available on newer Apple devices. Unless you're using Google Messages or another app with RCS as the default, you'll need to enable RCS in your messages settings.