There are several characteristics marketers can use to divide their audience into categories.
That said, a few of the most commonly used variables include:
Demographic segmentation
Demographic segmentation enables you to understand who your target audience is, which is critical for building customer personas. A customer persona is essentially a profile used to represent your target market according to the data obtained from segmentation. Segmenting based on personas can provide 90% of companies with better knowledge about their audience.
This type of segmentation is also an excellent place to start if you want to understand your audience and if you’re just learning the ropes of segmentation since it’s easy to use.
Demographic segmentation variables include:
- Age
- Gender
- Religion
- Income level
- Ethnicity
- Size of household
- Occupation
- Education
- Marital status
Example: Say you run a wine company and the majority of your audience is married. In this case, you may promote a special wine bundle for couples to these contacts.
Keep in mind that demographic variables may look different for B2B (business-to-business) organizations. Potential variables include:
- Size of the company
- Industry
Geographic segmentation
Geographic segmentation tells you where your audience is located. Like demographic segmentation, categorizing your contacts according to geographic location is straightforward.
Here are a few geographic variables you can use to divide your audience:
- Location (Includes factors such as zip code, city, state, and country)
- Culture
- Timezone
- Language
- Climate
- Population density
Psychographic segmentation
Psychographic segmentation enables businesses to segment their contacts based on psychological traits that influence shopping. Variables include:
- Attitudes
- Values
- Social status
- Lifestyle
- Personality
- Interests
- Opinions
While it can be difficult to segment audiences using this approach, doing so results in highly effective marketing campaigns. This is because psychographic segmentation provides insight into why consumers buy certain products.
Example: A brand that focuses on plant-based food products may have an audience segment of vegans, vegetarians, or pescatarians and meat eaters who wish to consume less meat.
Behavioral segmentation
Behavioral segmentation refers to a type of market segmentation in which you group your audience based on consumer behavior, allowing you to see how customers interact with your business. With behavioral segmentation, you can see what your contacts are doing on your website, determine which ones engage with your brand the most, and identify patterns to plan ahead.
Variables of behavioral segmentation include:
- Purchasing behavior
- Stage in the customer journey
- Occasion or timing
- Usage behavior
- Benefits sought
- Customer loyalty
- Customer satisfaction
- Engagement
Example: You may send special deals and discount codes to those who signed up for your loyalty program but have not made a purchase yet.
Should you use segmentation variables?
Leveraging segmentation variables to create subcategories for your audience can help you make more focused marketing strategies and tailor your messaging according to the needs of your contacts.
Some other benefits of using segmentation variables include:
Enhance your messaging
It can be tempting to build marketing campaigns with generic, non-personalized content; after all, it’s easy and fast. However, this type of content can be vague and irrelevant to your target audience. But you can enhance your messaging by understanding your customers via applicable segmentation variables.
Use resources more wisely
Instead of sending an email campaign to everyone in your contacts or developing an ad for your entire audience, you can focus on a smaller pool of people and obtain better results. This can help you spend less money or valuable resources and ensure they’re used effectively.
Develop a stronger marketing strategy
Your marketing campaign can encompass different strategies, such as email automation or digital advertisements. With segmentation, you can ensure that your content is relevant and tailored to your audience–regardless of which type of tactic you use.
Boost brand loyalty
Encouraging clients to be loyal to your brand can increase repeat sales and help you build a community. As such, your audience may be more likely to recommend your brand to people they know and advocate for your business.
Ensure consistent branding
Segmentation is also valuable for ensuring the consistency of your messaging since it can help you stay on brand. So no matter who your segment is, they’ll see a consistent marketing campaign that aligns with your organization.