What is Telegram? How This App Can Make Your Team More Productive

No matter what industry your business is in or how long it has existed, it is important to build customer relationships. Telegram is instrumental in this process. How? Where does Telegram come from?

Founded by Pavel Durov, Telegram is a cloud-based secure messaging service that works across multiple platforms worldwide. It’s known for its end-to-end encryption, secret chats, voice calls, and voice chat features. One way to access Telegram is via Mailchimp, which makes it available to its regular users on a consistent basis.

Telegram allows active users to communicate from any mobile device, desktop app, or browser-based client—quickly and efficiently. Experts say this application delivers messages faster than many other chat apps on the market today. 

In a nutshell, the Telegram messaging app can be an integral part of a company's marketing strategy, helping marketing personnel do their jobs more effectively. Once they see how Telegram streamlines collaboration, they wonder how they ever got along without it. Plus, Telegram supports daily messages from millions of users, offers a default chat function, and emphasizes a strong focus on privacy for both regular users and high-risk users.

How is Telegram different from WhatsApp?

There are a few other popular messaging apps out there, including WhatsApp. Boasting similar capabilities for voice and video calls with end to end encryption, WhatsApp is one of the most popular messaging apps along with Telegram. Why and how? This information is handy to know in the event you want to start a business and build your customer base immediately. Keep reading!

One of the biggest differences between other messaging apps and Telegram is that Telegram can be used even if you have forgotten the other party's phone number. With WhatsApp or other messaging apps, you must know their phone number. With WhatsApp, no secret chats are permitted without the other person's phone number. This is huge!

Another significant difference is that Telegram users can save their entire message history, images, files, or documents to the cloud. This is important because then Telegram users can revisit any of these items in the future should the need arise. WhatsApp or other messaging apps do not offer these features. These are all vital components of successful community building. Additionally, Telegram supports a wide range of exclusive features, such as channels for broadcasting public content and managing cloud drafts, ensuring that Telegram users can access their entire chat history on any mobile phone or client apps.

Who is Telegram for?

You might now be asking exactly who can use Telegram. We shall tell you right now. Basically, anybody can use it.

Telegram is extremely versatile, there are versions available for Windows, Mac, and Linux. It can be accessed from multiple devices, including smartphones and tablets, not to mention all forms of computers.

Telegram users can also set up group chats to communicate with more than one person at once. This is most helpful for business situations or occasions that arise. An example would be if handling team conflict amongst your office staff members becomes necessary. The involved parties can be in separate locations while you mediate negotiations between them. It is far less awkward this way. Telegram makes it possible.

Telegram also makes it easier for companies to conduct client business. We would be remiss if we failed to talk about how you can use Telegram with your clientele.

Everything from collaborating on vital projects to hosting webinars and conducting sales meetings with their senior executives can be accomplished using Telegram chats. There are virtually no limits on the business activities that involve the use of Telegram.

We just described how Telegram can be used to resolve conflicts with your staff members. But did you know there are numerous additional ways it can help your employees become more efficient? Read on to find out how.

• When everyone on the team has a flexible work week, should an emergency arise, you can use Telegram to hold a company meeting from wherever they are to address the emergency.
• When your team is terrific at generating ideas, these ideas can be communicated to executives or other staff members via Telegram.
• Telegram can be utilized by up to 200 members at one time. This makes it plausible to conduct user research among your customers.
• Manage messages and related information easily with the aid of Telegram's folders feature. This is particularly helpful when you want to access a message later on.
• Manage your notifications anytime by any means necessary. Your team can use this feature to turn off notifications when interruptions are unwanted. On the flip side, when you are expecting an important text message, you can make sure notifications are turned on.
• Staff members can communicate with each other, either separately or as a group. There are scores of reasons why this feature can help team efficiency.
• Telegram’s video message support also allows for quick, visually oriented updates, while cloud charts can organize your entire chat history for easy review. 
• In addition, channels for broadcasting relevant public content can be linked to social media platforms or any third-party service, making your marketing efforts seamless and more effective.

How does Telegram work?

Mailchimp has perfected the process of using Telegram by integrating its system with it. They are experts at the different uses of Telegram and know how to fully optimize its various tasks. Make note of the following examples, which also highlight some of Telegram’s exclusive features and how they can benefit Telegram users:

Contacting new clients

Mailchimp has set up Telegram to automatically perform SMS texting services whenever a new client has been obtained. They also offer guidance on configuring customized welcome messages for specific client segments, ensuring each new contact in phone contacts receives relevant info right from the start—even on a user’s mobile phone.

As a small business resource center

As part of an overall startup marketing strategy, Mailchimp enables its clients to communicate with prospective and existing clients over the course of their existence. This eliminates the need for a huge staff at this early stage of the business. For example, small businesses can use channels for broadcasting important announcements, saving them as cloud drafts for later, or even share a quick video message through Telegram’s client apps.

Demonstrating how safe Telegram is to use

In doing this, Mailchimp proves to its clients that Telegram is safe to use. Because of this, more businesses feel comfortable adding Telegram to their approved application services.

Keeping customers informed of the value of Telegram

The precise cost of using Telegram differs with the services a client wants. However, Mailchimp is quick to point out the value of what Telegram can do. Therefore, it is totally worth the cost.

By showing its customers how to keep track of client orders

Every phase of the order process can be monitored and addressed via Telegram. Mailchimp offers this technology to its clients. In some cases, Mailchimp performs this as a service. With other clients, Mailchimp instructs them on how to manipulate their system. They also recommend setting up message templates so team members can quickly update orders via Telegram, cutting down on wait times and ensuring that public content—like shipping alerts—remains organized.

Demonstrating to their clients how to integrate Mailchimp and Telegram with more than 900 other apps makes the marketing strategies and other client service possibilities endless. Everyone wins with this technology! This integration can extend to social media platforms or a third-party service, enabling channels for broadcasting product updates or scheduling announcements, all while preserving a cloud drafts backup.

Easily operate a chat system with one or more other participants

This can be useful for in-house staff meetings or client meetings with up to 200 people included. Learning how to do this is simple and quite helpful for any business.

Providing disconnection services

Let's say you have lost a client and want to learn how to disconnect from them. Mailchimp shows you how to do this with Telegram. Problem solved! Additionally, Mailchimp guides businesses on how to retain crucial logs of user interactions before disconnecting, helping maintain continuity even when contact in phone contacts is removed.

In actuality, yes, there are. However, industry experts strongly suggest they are not as good as Telegram. In addition to the previously-mentioned WhatsApp, there is Slack, Discord, and, of course, Facebook Messenger. Those are all names familiar to most people. Each of these has its strengths and weaknesses.

Then there is the second tier of Telegram alternatives. These messaging apps are likely not to be well-known to the public. Therefore, caution must be used when downloading them. They include applications such as Signal, Mattermost, Wickr Me, and Clap Messenger.

A person considering going with any of the above-mentioned alternatives is urged to find out more about them first. They are also invited to find out more about Telegram. They can begin with the messaging app's website as well as the Mailchimp website. A lot of information is available to curious individuals.

Final thoughts on Telegram messenger LLP

We have been mentioning the company Mailchimp throughout this content. They are a marvelous partner to have in the marketing arena. Whether you want a partner in marketing activities or someone to do it all for you, Mailchimp is whom you should contact.

This company also has a wealth of expertise when it comes to Telegram. Your representative will be happy to explain all of the things Telegram can do for you. If need be, Mailchimp will handle all related tasks for you. That is your decision to make.

Mailchimp as a company has the opinion that marketing does not have to be difficult or unpleasant. They will demonstrate how to use Telegram either as a standalone app or in conjunction with other applications. Together with Mailchimp on your side, your marketing efforts will be handsomely rewarded, and your business will thrive. Isn't that exactly what you want? Of course, it is!

Disclosure: Telegram’s Controversies and Scandals

Despite being a popular messaging app for video calls and a trusted service provider for business users, Telegram has encountered criticism over illegal content posted on its channels. Incidents include terrorist content, distribution of child sexual material, and discussions about illicit drugs on public chat screen threads. Features like self-destructing messages raise questions about freedom of speech versus the need to halt illegal transactions.

Moreover, Nikolai Durov—brother to Pavel Durov—has played a key role in developing Telegram’s server code, prompting scrutiny from certain legal entities over transparency. In 2024, Pavel Durov was retained in France, sparking speculation about moderation policies and compliance. Some argue Telegram fosters illegal content by being lenient, while the company insists it merely provides a platform and respects freedom of speech. These controversies underscore the balance between a popular messaging app prized for privacy and the broader responsibility to curb misuse.

FAQ

What is the purpose of using Telegram? Telegram provides secure messaging services, private chats, and public channels for fast, reliable communication. It’s a strong choice for businesses seeking a wide range of features, from streamlined online payments to integrated marketing solutions.

Is Telegram good or bad? It depends on your priorities. Telegram offers a notable focus on privacy and security feature sets, yet it has been criticized for hosting illegal content. Companies and regular users should weigh the pros and cons based on their unique needs.

Who mostly uses Telegram? Millions of users—including military personnel, Iranian users, high-risk users, and regular users—rely on Telegram for daily messages. Many appreciate Pavel Durov’s stance on user freedoms, plus the flexible chat list that can handle everything from profile picture updates to public one-to-many channels.

What makes Telegram different from other chat apps like WhatsApp? Telegram doesn’t need phone numbers for secret chats, provides Instant View, and offers a beta feature for Telegram Premium. These empower active users to hold regular chats or private chats with advanced encryption, quick file sharing, and multi-official devices sync.

Can Telegram handle large groups or channels? Absolutely. Telegram supports groups up to 200,000 members and public one-to-many channels, ideal for community building or brand announcements. Sticker packs, premium stickers, and customization keep conversations engaging.

Does Telegram store user data securely? Telegram keeps data in the cloud, letting you retrieve it from any mobile device or desktop versions. Still, watch out for IP addresses or user IDs you share. Privacy settings like two-step verification and secret chats add security, although debates persist around its server-side code and potential expansions.

Is Telegram fully safe or only partially encrypted? Telegram defaults to end-to-end encryption only in secret chats; regular chats use client-server/server-client encryption. While some high-risk users may find this risky, many consider Telegram “safe enough,” given its convenience and partial open-source approach.

Why do people choose Telegram over WhatsApp if they seem similar? Telegram is favored for multi-device support, bigger group capacities, cloud-based backups, and not requiring phone numbers for certain chats. These features give Telegram an edge if you prioritize focus on privacy and extended customization.

Key Takeaways

• Telegram offers end-to-end encryption for secure communication across multiple platforms.
• Telegram allows access from multiple devices and saves message history, images, and files to the cloud.
• Users can conduct group chats with up to 200 participants, making it useful for business meetings and team communication.
• Telegram can be integrated with over 900 apps, enhancing marketing strategies and client service possibilities.