Customer Support Teams and Resources

Help when you need it, day and night

Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.

Mailchimp support helping customers day and night.


Help when you need it

Our support team and resources are available 24 hours a day, 7 days a week.


Service expertise awards

Our 14 international Stevies now include a 3rd gold for e-commerce support.


Our customers love our chat and email support

Our team rates high in customer satisfaction for their friendly expertise.

"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."

- Suska Digital Design Co.


Helpful resources for every skill level

As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, Deutsch, and Português-Brasil. Make the most of Mailchimp with simple steps for success, from campaign creation to advanced customizations.

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Research and thought leadership to help you set and reach your goals

Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.

Increase your efficiency

Log in and follow along to apply what you learn. Our instructional team will walk you through what you need to get started—and grow—and give you valuable tips along the way.

Customer-centric and human-powered support

Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.

Connect via chat, email, or phone

  • Live chat for fast response

    Mailchimp customer service member live chatting

    Chat with our award‑winning team in English, Spanish, or French, for urgent needs. Our specialized, live‑support team and advanced internal routing help you execute your marketing strategy.

  • Email us for guidance

    Mailchimp customer service providing email support

    Our conversational, informative emails explain complex concepts in plain language, English, Spanish, or French. We give you the tools to confidently create smart marketing campaigns.

  • Phone and priority support

    Mailchimp customer service member providing phone support

    With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.

  • So much more than troubleshooting

    Mailchimp support member providing support, insight, and best practice guidance

    Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.

Mailchimp customer service member live chatting
Mailchimp customer service providing email support
Mailchimp customer service member providing phone support
Mailchimp support member providing support, insight, and best practice guidance

An award-winning team

Customers and leading brands value our Support team’s effectiveness and expertise. In the last 3 years, we won 14 prestigious Stevie Awards for our exceptional service.

No time to DIY? Hire a marketing expert to get the job done.

Our global community of freelancers and agencies can help with all things email marketing. Plus, they’re vetted, approved and certified by Mailchimp. Whether you’re working on a one-off task or you’re in search of ongoing marketing support, our partners are here to help.

Support access by pricing plan

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Support options for every budget

Including priority and phone support for Premium plans.

Trying to decide if Mailchimp is right for you?

See how our award-winning support team and collection of in-depth resources stack up against the competition.

Learn more about how we help you grow and thrive